Customer reviews from blackanddeckerappliances.com
Black & Decker DLX1050W 12-Cup Programmable Coffeemaker - White
Average customer rating
1.7
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
10
4 Stars
6
3 Stars
6
2 Stars
15
1 Star
78
16%of customers recommend this product.
(
17 out of
107)
Customer Reviews for Black & Decker DLX1050W 12-Cup Programmable Coffeemaker - White
Customer Rating
1
Basket overflow
on February 5, 2018
Posted by: rox58
from Chippewa Falls, WI, USA
Gender:Female
Have a Black & Decker brewer at home - love it. No brainer to buy another when we needed it for the cabin. Big mistake buying the model we did. We have tried everything - the basket doesn't drip into the pot fast enough and it overflows. Grounds everywhere. We've looked at the design and it' clearly different than the model at home. Very disappointing to have to replace a brand new pot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 7, 2018
Thank you for offering your feedback regarding your Black+Decker Coffee Maker. I’m glad that your original coffee maker has served you well, but I'm sorry to hear about the trouble you’ve experienced with your new coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Light on but will not brew
on March 15, 2018
Posted by: Robby
from Daphne, AL, USA
Gender:Female
I bought this 7 weeks ago and this morning the green light is on but will not brew?
I was excited to buy this as a replacement for an old one I bought at a yard sale but I shoulda kept the yard sale one it lasted 3.5years :(
I was excited to buy this as a replacement for an old one I bought at a yard sale but I shoulda kept the yard sale one it lasted 3.5years :(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 19, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Worked great, but now the clock runs fast
on March 26, 2018
Posted by: Terrahiker
from Louisiana, USA
Gender:Male
This was a great basic coffee maker with added bonus of clock auto start. But after only two months the clock runs fast, so I can’t auto start. Does anyone know a reset or fix.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 29, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m glad that your coffee maker was performing well initially, but I’m sorry to hear about the trouble you’ve experienced with the clock. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
quit
on May 18, 2018
Posted by: craig s
from Pomona, CA, USA
Gender:Male
I have only had this a couple weeks and it quit already. I have had coffeemakers last 10 years with no issue, but this is sad.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 21, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Garbage
on July 13, 2018
Posted by: Tessiree
from Summit, IL
Gender:Female
I bought this coffeemaker 2 years ago when we moved into a new place because it seemed simple, utilitarian, the right price & Blacker & Decker was a brand I grew up with (Dad had a lot of tools) & I've always associated it with quality. It worked fine, all we needed/expected and then crapped out after abut 10 months. Now, we don't use it everyday - on average about 4 days a week - so I was a little surprised at its short lifespan. My other half just picked up another one & brought it home. This morning I wondered why I didn't smell coffee & when I checked it, I thought I'd forgotten to set the timer. So I just pressed the 'ON' button and.....nothing. I unplugged it for a few minutes & plugged it back in and....the clock works fine. No action with the coffee brewing part of the game. This pot lasted 11 months. Now, I'm familiar with built-in obsolescence, but this is ridiculous.
I'm disappointed in this product & will be replacing it with a different brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 9. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped Working
on July 13, 2018
Posted by: KatieL
from Austin, TX, USA
Gender:Female
We've been using this coffeemaker for less than two years, and it quit heating water this morning.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 9. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Clock runs fast
on August 16, 2018
Posted by: twinkyboy
from Kentucky
Last year my husband and I bought this model especially for the programmability. Shortly after a year of use the clock started running fast :( We figured it was probably some type of fluke in the wiring, we bought another a week ago. This morning we discovered our new coffeemaker has the same issue which makes the one feature we were counting on useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 16, 2018
Thank you for offering your feedback regarding your Black + Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lasted less than 3 weeks
on September 13, 2018
Posted by: apeezy22
from Nashville, TN
Gender:Male
I just moved to a new city about 3 weeks ago and picked up this coffee maker. It was working great until all of a sudden the heating plate stopped working. I'm having a hard time believing it wasn't able to last 3 whole weeks before dying. I'm extremely disappointed because this brand is so familiar and I was expecting a lot more.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 17, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com