We're sorry to hear you're having an issue with your unit not working properly. We recommend discontinuing use if the unit is overheating, and scheduling a service appointment with one of our skilled technicians. You can call our Bodewell service team at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) or you can schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.