Customer Reviews for SentrySafe - 0.2 Cu. Ft. Fire Chest - Black
Customer Rating
3
White flakes and powder, confusing documentation
on March 15, 2023
Posted by: Bud Staniek
from Lakeland, FL
When I opened the new box, I found white flakes in the storage area and powder on the inside lid. Removed most but they keep coming from somewhere. I also saw 4 depressions as shown in the photo. No idea what they are and nothing in the documentation. Also the documentation mentions it should be stored "with the feed down." There are no feet anywhere on the box. Very confusing
No, I would not recommend this to a friend.
Response from sentrysafe.comBy CS, March 19, 2023
We are sorry for the experience with your safe. The residue is the cement the safe is made with during manufacturing, it is non-toxic. We would love the opportunity to make it better for you. If you could please call 1-800-828-1438 and we will be happy to discuss some options. If email is better, please complete the contact us form at www.sentrysafe.com.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com
I love the safe, its portable, strong-sturdy. I believe that while traveling and wanting to keep my things safe, this was an excellent choice. However, the safe is heavier than I anticipated, I would have also wanted this model to be able to have a keyless (Combination) additional locking feature. Overall, an good product.
I would recommend this to a friend!
Written by a customer while visiting sentrysafe.com
The safe is correct and suits my needs, but try to reach customer care to ask a question, wanted to know if i can bolt this to a cabinet no way to reach them
Response from sentrysafe.comBy CS, May 5, 2023
We are very sorry about the hold time you have experienced. You can order a combination online at www.sentrysafe.com, go to Support and click on Lost Key/Combination. It will take you through the process.
I hope this is helpful.
Sentry Safe Customer Service
Written by a customer while visiting sentrysafe.com