Customer reviews from Western Digital
WD - Blue 500GB Internal SATA Hard Drive for Desktops
Average customer rating
1
(1 Review)
Rating breakdown 1 review
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for WD - Blue 500GB Internal SATA Hard Drive for Desktops
Customer Rating
1
Didn't last a year
on March 3, 2022
Posted by: M.Hawk
I have a WD hard drive in a XP computer that over 10 years old so I thought I would get a 2TB drive for my other Dell like I said it didn't last a year. I hope to find another 2TB drive like it so I can swap out the head assembly and get my data off the drive.
Response from Western DigitalBy SM OLS, March 11, 2022
Hello,
We're sorry to hear your user experience with the WD Blue Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD Blue Hard disk drive and appreciate your time for providing this review.
Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect by following the information provided in the link below.
"How to check an internal drive for defects, problems, corruption, or a power issue":
https://support-en.wd.com/app/answers/detail/a_id/15514
We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Data Lifeguard Diagnostic for Windows.
"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support-en.wd.com/app/answers/detail/a_id/6226
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital