Customer reviews from geappliances.com
GE - 18.1 Cu. Ft. Frost-Free Top-Freezer Refrigerator - White
Average customer rating
4.1
(744 Reviews)
Rating breakdown 744 reviews
5 Stars
360
4 Stars
229
3 Stars
78
2 Stars
49
1 Star
28
81%of customers recommend this product.
(
586 out of
721)
Customer Reviews for GE - 18.1 Cu. Ft. Frost-Free Top-Freezer Refrigerator - White
Customer Rating
5
Rubber seals
on September 16, 2026
Posted by: Silvanna
I'm looking for a rubber seal for the doors. Can any help me?
Response from geappliances.comBy Tierra, GE_Appliances, September 23, 2026
Yes, you can find the gaskets for the doors of this model on the GE Appliances parts website in the link here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/GTH18GBD4RWW/1/0/0/0/DOORS.
Written by a customer while visiting geappliances.com
Customer Rating
2
Handle keeps breaking!
on December 14, 2025
Posted by: Antoeknee
from Yardley, Pa
Refrigerator works fine. Handles are terrible! Lower handle keeps breaking. I have replaced it several times with GE parts. This should be a recall item and free. I have seen endless complaints about this specific problem. GE should be able to do better than this!
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Don, GE_Appliances, December 17, 2025
We'd like to review the situation with your handle further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing Refrigerator
on September 15, 2025
Posted by: Loddy
from Wisconsin
[This review was collected as part of a promotion.] It works great I recommend other to get one that if they haven't already
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
A Capable Veteran Appliance
on October 23, 2024
Posted by: Fridge Aficionado
I recently received one of these, manufactured in 2013, from a neighbor. This GE GTH18GBDWW is in pristine condition but lacked an icemaker. I searched online for several days looking for the specific model icemaker to retrofit to this refrigerator.
I found the IM4D ice maker and read extensively about it. I found that in the many descriptions I'd read that the IM4D would fit "most" refrigerators in the class of units described. I looked inside the freezer compartment of the GE GTH18GBDERWW and saw the factory mounting points which matched up with the physical characteristics and mounting points of the IM4D.
To cut to the chase, I installed the ice maker and rolled the refrigerator into position, hooking up the water line at the bottom rear of the unit. I turned on the water, plugged in the refrigerator and after six seconds or so (I was counting) I heard the first measured quantity of water being dispensed into the ice maker. I permitted the ice maker to make ice for two days, poured the initial batches of ice into to sink and it's been smooth sailing for the past 18 days.
The refrigerator is cold as it should be, the freezer is frigid and dry. The ice does not fuse together. This is testament to how cold it is in that freezer. In the refrigerated compartment below the freezer I've noticed that lettuce is lasting a lot longer than with the outgoing refrigerator. We now have plenty of ice here where the weather has remained warm and ice demand has kept pace with summer. The GE GTH18GBDERWW is a remarkable refrigerator 11 years from its origin. The original owner took excellent care of it and it shows. I'd contemplated getting a brand new refrigerator and while this may still happen, it would now seem some years off.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Do all the job with out any issues!
on December 12, 2021
Posted by: Ana Lili
from New York NY
General Electric since my father’s bought all appliances at home, and I now is an excellent equipment!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Never buy this refrigerator.
on August 4, 2021
Posted by: Fedup4SURE
from Wyoming
Main complaint is the horrible noise that sounds like an airboat. I suspected that it was because it wasnt exactly level so recently pulled it from the wall and discovered that there are no level adjustments in the rear. The front has foot adjustments but if you adjust them to where the frig is off the rollers, it actually makes the level worse, so therefore cannot level it. I am going today to get another piece of wood to roll the back wheels upon so that the front can be leveled. I think this has to be perfectly level to reduce noise and the design flaw in levels prevents doing so. Now on to the handles which have broken TWICE already. I see the same complaint from other reviewers. I refuse to buy again, since they will break again. My son super glued the handle together on the last break and seems to be holding ok. Also no dual temperature controls. The frig came with my house when I bought it. Would never buy this again and actually cant wait to be in a position to purchase different one. It will NOT be this model and I'll know what to look for in the next one and if GE has not remedied these issues it will not be a GE.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, August 6, 2021
Hi - Thank you for taking the time to write a review on your GE refrigerator. We are sorry to hear of your experience. These are not the evaluations we would expect to hear. We do value your feedback and will gladly share your comments with our refrigeration design team. All our best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Terrible!
on June 18, 2021
Posted by: Tlynne1985
from Bristol, PA
Keeps making knocking noises and sounding like it's about to take off!
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 21, 2021
Hello, thank you for your review. We are sincerely sorry that your refrigerator is making loud noises. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great
on June 12, 2021
Posted by: Giovanny2010
from connecticut
excellent and great product.
great price.
AAA+++++
great price.
AAA+++++
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com