Customer reviews from kitchenaid.com
Whirlpool - Griddle - Gray
Average customer rating
1.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
11
0%of customers recommend this product.
(
0 out of
9)
Customer Reviews for Whirlpool - Griddle - Gray
Customer Rating
2
Doesn’t age well
on March 14, 2025
Posted by: Lhc587
from Charleston, SC
This came with our double oven gas range, which we re-purchased two years after we got the first one (when we rebuilt our house after a fire, not due to any defects). The coating on this griddle is thin and difficult to clean, and it never looks clean once the coating starts to wear off. It’s a bummer because it cooked pancakes wonderfully, but I can’t stand having it make my stove look dirty. My picture is from literally the first time I ever actually cooked with it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 18, 2025
Thank you for sharing your feedback regarding the griddle on your double oven gas range. We appreciate you taking the time to provide your insights.
We understand you've experienced challenges with the griddle's coating and cleaning. We recommend referring to the Use and Care Guide for specific instructions on maintaining and cleaning the griddle, which can be found on our website at [https://www.kitchenaid.com/owners.html].
For further assistance or to discuss your concerns please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case #694352.
We look forward to speaking with you.
Marie Q
We understand you've experienced challenges with the griddle's coating and cleaning. We recommend referring to the Use and Care Guide for specific instructions on maintaining and cleaning the griddle, which can be found on our website at [https://www.kitchenaid.com/owners.html].
For further assistance or to discuss your concerns please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case #694352.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible Quality
on December 11, 2023
Posted by: Llabelle1180
from OSWEGO Illinois
Purchased this range less than 3 years ago to match my kitchenaid fridge. Very happy with how it cooks but not how the parts hold up for the price. The griddle looks awful after proper use and cleaning and the knob are all peeling. Is there a better replacement part or warranty on these peices.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 14, 2023
Thank you for sharing your experience with us, Llabelle1180. We apologize for the concerns that you are experiencing with your Griddle for your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 447546.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Griddle
on January 13, 2021
Posted by: Gen23
from CT
So disappointed. They don’t make things to last even 3 months never mind years anymore. The finish on this griddle didn’t hold up to silicone utensils and sponge washing with proper scraper. Looks lousy on a brand new range.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Atterel, Social Care, January 13, 2021
Hey Gen23, we value your time and would like to look into the concerns with your Griddle. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible quality
on December 10, 2023
Posted by: Brian11
from ne
Came with new range that is less than 2 years old.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 12, 2023
Hi Brian11,
We value your time and would like to look into the concerns with your Gas Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276141138.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Gas Range. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 276141138.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Love the stove - but griddle needs improvement
on March 15, 2025
Posted by: partyof5b
from Chicago
Love this stove but the griddle is extremely disappointing. Unsure why it states that it is non stick, we rarely can cook on it without a huge cleanup. Because it’s so hot we have to wait for it to cool before cleaning the mess so it sits out. We’ve never used anything abrasive on it and only use silicone tools so unsure why it hasn’t lasted very long. Based off these collective reviews I feel somewhat better in knowing we’re not alone.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 18, 2025
Thank you for sharing your feedback on your stove and griddle. We appreciate you taking the time to let us know about your experience.
We understand you've encountered challenges with the griddle's non-stick performance. We recommend consulting the Use and Care Guide for detailed instructions on proper maintenance and cleaning of the griddle, which can be found on our website at [https://www.kitchenaid.com/owners.html].
For further assistance or to discuss your experience in more detail, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case #694664. We look forward to speaking with you.
Marie Q
We understand you've encountered challenges with the griddle's non-stick performance. We recommend consulting the Use and Care Guide for detailed instructions on proper maintenance and cleaning of the griddle, which can be found on our website at [https://www.kitchenaid.com/owners.html].
For further assistance or to discuss your experience in more detail, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case #694664. We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Good cooktop with a lousy griddle
on October 28, 2023
Posted by: Jernest
from Severna Park, MD 21146
This griddle came with our cooktop (Model #KCGS950ESS) the non-stick coating is virutally useless. We have been very careful with cleaning and storing the griddle in between uses and it still is still showing signs of bare aluminum and will simply not release food.
Is there a better version of this accessory? We have had this cooktop for LESS than a year!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 31, 2023
Thank you for sharing your experience with us, Jernest. We apologize for the concerns that you are experiencing with your Griddle from your Gas Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 419022.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Coating coming off
on January 26, 2025
Posted by: Spitzmar
from Plainfield, IL
Bought this range with this griddle (it was stainless with a coating). Worked great but having issues with the coating coming off the griddle. ABT where I bought it says it is a "cosmetic issue" and not under warranty. I cant believe they or Kitchenaid doesn't stand behind this. I guess we are supposed to ingest this stuff?!?!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 28, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 664383.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor coating quality
on January 29, 2025
Posted by: KAT4451
We purchased our gas stove because we liked the griddle. This is the first time we have had a griddle. The coating started coming off even after following the cleaning instruction.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with the griddle for your gas range and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 666449.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com