Customer reviews from geappliances.com
GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.2
(374 Reviews)
Rating breakdown 374 reviews
5 Stars
185
4 Stars
123
3 Stars
28
2 Stars
19
1 Star
19
83%of customers recommend this product.
(
298 out of
361)
Customer Reviews for GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4
Good fridge
on November 28, 2025
Posted by: Anthony Christof
[This review was collected as part of a promotion.] Great fridge, need easier access to find parts. Water line no longer working but overall great pick.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not the best
on February 25, 2025
Posted by: No the best
from WI
Been a good refrigerator for 5 years but
trays have broken and water freezes up all the time.
trays have broken and water freezes up all the time.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
4
Response from geappliances.comBy GEAppliances, February 25, 2025
We are sorry to hear that the water dispenser has stopped working on your unit and would like to provide some guidance to help with that. We would suggest reviewing the following article to try the troubleshooting tips listed at the link here- https://products.geappliances.com/appliance/gea-support-search-content?contentId=39514
If you find after troubleshooting that it has not helped the issue then we would suggest reaching out to our service team for an appointment so they can properly diagnose what’s wrong with the unit. We will link their information below. https://www.geappliances.com/ge/service-and-support/service.htm
Phone: 833-4BODEWELL (833-426-3393)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
As for the trays on your unit, we will pass this information on to our product teams so they may review further. We are always looking for ways we can improve in the future and appreciate your feedback which helps us to accomplish that!
If you find after troubleshooting that it has not helped the issue then we would suggest reaching out to our service team for an appointment so they can properly diagnose what’s wrong with the unit. We will link their information below. https://www.geappliances.com/ge/service-and-support/service.htm
Phone: 833-4BODEWELL (833-426-3393)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
As for the trays on your unit, we will pass this information on to our product teams so they may review further. We are always looking for ways we can improve in the future and appreciate your feedback which helps us to accomplish that!
Written by a customer while visiting geappliances.com
Customer Rating
3
Bad!
on October 25, 2023
Posted by: Anonymous
from Woodbridge Va
The water dispenser runs. Ice will freeze and it is difficult to dispense ice. And the shelves are not spillproof. I need half the value back for this frig.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, October 25, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is not dispensing ice.
We recommend referring to the troubleshooting steps below to resolve this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is not dispensing ice.
We recommend referring to the troubleshooting steps below to resolve this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need additional assistance, please reach out. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad Water Dispenser design
on October 13, 2023
Posted by: jdefelice65
No matter how many correct new filters or water line I install , the water dispenser trickles.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEAppliances, October 16, 2023
Hello! Thank you for your feedback. We are so sorry to hear that you are experiencing issues with the water dispenser on your refrigerator. What you are experiencing is not normal, and we strongly encourage you to schedule service with one of our certified technicians to get this issue properly diagnosed and resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will restore normal operating function to your dispenser. - Adrian@GEAppliances
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home, and we are confident that our technicians will restore normal operating function to your dispenser. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Every month a part breaks
on March 5, 2023
Posted by: brina2
from florida
The interior parts are constantly breaking
very expensive to replace
very expensive to replace
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 8, 2023
Hello- We appreciate you taking the time to contact us with your feedback. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very dependable
on May 23, 2021
Posted by: ladysmith707
from Redding
We love this fridge.... Great and looks nice. Very quite and very cold
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and reliable
on March 25, 2021
Posted by: Nida0913
from Round Rock,TX
With the famous brand name in the world,they keep their reputation solid for decades. My friends and I can attest for the highest quality and dependability of GE products and much,much more especially when it comes to performance of any GE products.
I would recommend this to a friend!
Features
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed.
on December 13, 2020
Posted by: Sir Micky
from Hazel Crest, IL.
This GE refrigerator has been nothing but problems in the past few months. And it’s barely 7 years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Emily@GEA, @GEA, January 21, 2021
Hi Sir Micky! Thanks for your feedback. We're sorry that you've had trouble with your refrigerator the last few months. We see how this can be frustrating. Feel free to reach out to us at https://www.geappliances.com/ge/service-and-support/contact.htm with any issues that you may be having so we can look into them for you.
Stay safe!
Emily@GEA
Stay safe!
Emily@GEA
Written by a customer while visiting geappliances.com