Customer reviews from epson.com
Epson - WorkForce Pro WP-4020 Wireless Printer - Black
Average customer rating
4
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
99
4 Stars
46
3 Stars
10
2 Stars
11
1 Star
22
79%of customers recommend this product.
(
149 out of
188)
Customer Reviews for Epson - WorkForce Pro WP-4020 Wireless Printer - Black
Customer Rating
1
Can't get it to install properly with my laptop
on November 3, 2013
Posted by: FRUSTRATED
I have installed my Epson WorkForce Pro WP-4020 Inkjet Printer twice to my laptop. When I try to print from the rear tray, the feature doesn't appear like it did when I had it installed on my PC.
I'm not using wireless - I have it connected to a USB port. The FAQ section doesn't help. No customer service on Sundays.
I'm not using wireless - I have it connected to a USB port. The FAQ section doesn't help. No customer service on Sundays.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
4
Slow initial print wireless,But Good value for $$
on December 15, 2013
Posted by: TK
from Chicago, IL
Researched for laser printers first - to meet my requirements of - Less than $300/, color, wireless, high yield cartridges (2000 or more pgs per cartridge), paper tray capacity (200 pgs or more) -- so that I dont' have to run to the shop everytime to buy new cartridges and I don't have to be loading paper too often --
Finally found this printer though not laser , but meeting/beating all my requirements above.
Easiest printer that I have setup so far. (have bought and used several printers in the past 20yrs).
To setup the wireless -
1) Open airport utility -> Click on Base station -> Add WPS printer
2) Press and hold WIFI button on the printer and until it turns green in 3-4 secs. Thats it.
Inserting the cartridges was real simple.
Inserting the paper was also simple - though the paper tray could have been made a bit more sturdy and smooth. But I have no complaints on that as it holds about 330 papers (including paper bin and rear tray) which is more than many printers I have bought before.
The print cartridges have the highest ink yield specifications (Black 2400 pgs & color ones - 1200 pages)
This printer supports airprint - so I don't have to run some print installation on any of my macbooks, phones and ipads. Gr8!
Finally found this printer though not laser , but meeting/beating all my requirements above.
Easiest printer that I have setup so far. (have bought and used several printers in the past 20yrs).
To setup the wireless -
1) Open airport utility -> Click on Base station -> Add WPS printer
2) Press and hold WIFI button on the printer and until it turns green in 3-4 secs. Thats it.
Inserting the cartridges was real simple.
Inserting the paper was also simple - though the paper tray could have been made a bit more sturdy and smooth. But I have no complaints on that as it holds about 330 papers (including paper bin and rear tray) which is more than many printers I have bought before.
The print cartridges have the highest ink yield specifications (Black 2400 pgs & color ones - 1200 pages)
This printer supports airprint - so I don't have to run some print installation on any of my macbooks, phones and ipads. Gr8!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
on August 27, 2015
Posted by: Starship0
from Los Angeles, CA, USA
Product delivers high quality product. Color cartridges are easy to reload. Epson rules!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
WP4020
on January 19, 2016
Posted by: Dezigns
from Richmond, VA
I have had my 4020 for over 4 years and absolutely luv it!.
Unfortunately, there was a problem with it so I quickly called Epson for assistance in correcting the problem. The techs were very efficient, handled my request promptly, and they've resolved the issue for me! Epson is giving me a replacement printer! You just can't beat that type of service; they stand behind their products.
I am totally impressed with their service, and especially the product. I've been a Epson buyer for over 10 years now! I recommend them totally!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4
th2 wp-4020 is truly a workhorse
on February 22, 2016
Posted by: nader
from evansville, IN
Had the product for about 2 years. worked great till I changed internet provider. the product is initially very simple to install and use in a wireless setup but it is absolutely a mammoth pain to change to a different wireless modem. The Epson support people were second to none in support but the product could use a lot of fine tuning to shift seamlessly from one wireless setup to another.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4
A good basic business printer
on August 23, 2014
Posted by: SrME
from Detroit area
I've been using the WP-4020 for about two weeks for administrative work in a monastery --- probably comparable to a home office or a small business.
I come to the WP-4020 after a year with an Epson Stylus Photo R2000, which was easily the most beautiful printer I've ever had. The WP-4020 is inevitably a comedown. But it's also a fraction of the price, and fits into the smaller office space I now have.
The paper cassette is the type of thing we are accustomed to with copiers. I keep it loaded with plain typing/copier paper. You would not want to use it for multiple types of paper --- it's too much trouble to change.
The printer does a good, reliable job with the cassette stock, quite fast, with only one paper jam so far (and that was probably my fault). It does double-sided jobs easily and quickly --- better than any previous printer I have had. The efficiency of two-sided printing is the aspect of the WP-4020 I have most enjoyed.
The printer is set to use less ink for double-sided jobs containing graphics or photos --- to keep the graphics from crinkling the paper. The result seems to me washed out. If I want jobs of this kind to look good, I will probably just use a higher quality paper in the rear feed and do the two sides manually.
The rear "multipurpose" tray was for me an essential. It does every other type of media --- which in my case means most of my work: business stationary and envelopes, punched paper, labels, and a variety of odd sizes and shapes. It does a good, professional job with ordinary letters and envelopes, and also with 6 1/2" x 8 1/2" paper and the corresponding 6 3/4" envelopes. It will do half-sheet landscape notepaper well --- but not the corresponding envelope; the address comes out unacceptably crooked. I am seeing the same crooked text on certain other smaller sizes; e.g. 4" x 6.75". I miss the arrow-straight, perfect reliability of the R2000; but this is a simple, basic business printer, and it can only do what it can do.
All business-quality printers today seem to be bulky. There's some excuse for bulk in an all-in-one; I'm not sure it's justified in this case. It may be to accommodate the exceptionally large ink cartridges, which admittedly are probably more economical. But one of the assets of this printer is the rear tray --- and its large size makes the rear tray difficult to reach. If you use the rear tray constantly, as I do, then it's up and down with every item you print. I think I would have preferred the old smaller cartridges and a more compact printer that was easier and more comfortable to use.
Those of us who do not need or want an all-in-one do not at present have much choice. I beg Epson not to forget us --- to keep providing at least some inexpensive, mid-range and top quality printers that are simply PRINTERS. Surely others too do not want to pay for features we don't need and which only make our work clumsier and more difficult. Thank you Epson!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Will Eventually Fail
on October 15, 2013
Posted by: Yellow Ink Failure
Do a google search for "WP-4020 leaking ink" or "WP yellow ink failure". That's all you need to know.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
5
WP-4020 Works Great - Great Customer Service.
on March 9, 2013
Posted by: jimmy
from Nevada
I've used this printer for about 1 week now with no problems. Works great. Had a question about the ink levels that came with the printer but Customer Service took care of that by sending me new ink cartridges (overnight shipping) Great customer service, Thank You.
I would recommend this to a friend!
Written by a customer while visiting epson.com