Customer reviews from epson.com
Epson - WorkForce Pro WP-4020 Wireless Printer - Black
Average customer rating
4
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
99
4 Stars
46
3 Stars
10
2 Stars
11
1 Star
22
79%of customers recommend this product.
(
149 out of
188)
Customer Reviews for Epson - WorkForce Pro WP-4020 Wireless Printer - Black
Customer Rating
2
Second thoughts
on January 27, 2013
Posted by: B'niz and pleasure
from Upstate New York
We use the printer every day. For black and white printing while attached with a USB cable, it is a good printer. Economical ink (though the tiny ink tanks that come with the printer are a bit of a cheap shot) and fast, two-sided printing.
On the down side, the wireless printing function is a disaster, either excruciatingly slow or simply does not work. We've tried a dozen workarounds to no avail. Also, color printing is very poor--unclear, bands, color bleeding--you just can't get a usable color print most of the time, and I'm not talking photos, just a simple color page. Again, we've done realignments and cleanings which help for 2 or 3 pages then back to awful.
It's really too bad because the print costs are definitely lower and for some things it is just fine. Unfortunately, the functionality of this printer is severely limited.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
3
Unbelievably complicated wireless
on December 26, 2012
Posted by: Mr. JJ
from New York, NY
I am a big pc geek and took me longer to get setup then implementing an entire active directory!
First, Im giving this a 3 as the printer is well designed and works like a champ. I your intent is to use as a USB printer or LAN printer, then it would be rated a 5.
It has the worst setup instruction to set this up with wireless, matter of fact i gave up on trying and just connected a cat6 lan line to get it done. I bought the printer with wireless in mind but it is just a fustrating ordeal.
I dont know if its because my wireless is wpa2 but it finds the printer initially, but it just wont complete the setup via the installation application.
What makes it worse, is the wording in the setup is so obscure that you never could find the area to setup the wireless.
Buyer beware, You NEED a USB cable no matter if you intend to use wireless. You cannot setup the printer unless it is connected with the USB.
Epson you haveto do better whem it comes to wireless, HP has a very simple interface to type in the wireless settings. To do thus indirect USB approach is probably the worst design I have ever seen, and in my case, just does not work!
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
4
very fast, high quality
on October 19, 2014
Posted by: JP
from Canada
First a caveat, I purchased this printer refurbished, the ink cartridges that came with the machine had either very low ink or the printer ink loading process did not work properly as the printer used up the entire color ink cartridges during the initial set-up. I fortunately had purchased another set with the printer. Similarly, the ink well or tank was indicating nearly full and is perhaps a result of the refurbishment process. In any event, Epson was nice enough to provide me with a replacement ink tank and set of color cartridges. I've now been using the printer for several weeks it is is performing extremely well for an ink jet printer. Quality is excellent and printer speed is also very good. I especially like the double sided feature, wireless access and large paper tray capacity.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
Solid Printer
on February 12, 2014
Posted by: Rusty
from Austin, TX
This printer just does one thing and that is to print. It does its one thing in an outstanding fashion. I have never had a printer that does the job so well. The wireless installation was a snap! Keep it up Epson. Good job.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Not as advertised
on February 21, 2014
Posted by: Charlie
from Knoxville, IL
Ad said "all in one". There seems to be no way to either scan or photocopy. No instructions for those functions. After setup, w/ brand-new ink, message is "Ink cartridges cannot be recognized". Cartridges came new-in-the-box with the machine. Cannot print. Setup instructions say 12 minute to prime. We waited over an hour.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
5
Great Printer
on February 23, 2013
Posted by: Bugnuker
from Paradise,CA
I read a lot of the reviews before purchasing this printer and I was a little worried about setting up the WIFI. In reality it was VERY simple. I did it using a temporary USB connection (which is recommended) and the software tells you when to connect, when to disconnect and as long as you know the network password it can't get any simpler.
The printer is quiet, fast and does double sided printing with the click of the mouse. I'm impressed.It is a large printer but, if you connect to WIFI you can put the printer where you want
The printer is quiet, fast and does double sided printing with the click of the mouse. I'm impressed.It is a large printer but, if you connect to WIFI you can put the printer where you want
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
Great printer
on January 1, 2013
Posted by: Joe
from Charlotte, NC
This is a great printer. Easy on ink usage and reasonably fast printing speed. great alaround printer.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
5
Kick Butt, Take Names
on September 19, 2013
Posted by: JSGeare
from Crozet VA
I bought this printer so as to produce paperwork for my model train business at the lowest cost possible for a budget priced printer. Epson guesses at about 7 cents per color page and this is indeed lower than color laser printers, until you get into production machines, whose cost is a 4 digit number beginning with a 9. And I see how they do it, I think. The ink tanks are about the size of a motel. Well, OK, about the size a 3 X 5 card that's 3/4" thick. The ones you get with the printer have just enough ink to get you started - being 1,000 pages. Be still, my beating heart!
SETUP: The "quick start" instructions are written for the short attention span crowd, of which I am the poster child. It's basic, starting with the sage advice to take the printer out of the box. Who knew?
There is one possible "gotcha" here. The instruction to remove the tape and foam inserts does clearly indicate that some of this impedementia is found INSIDE the printer, which can be reached only from the front slot. But when you reach in there to tear away the tape, you will also find that you remove a yellow plastic "thing" that looks for all the world like part of the machine! Don't worry, it is not. (Or, if it IS, the printer works well without it, heh, heh). The instructions could have been a little more specific about this.
The next step is charging the ink tanks. Pay attention to the instruction NOT, repeat NOT to connect the printer to the computer. Trust me, the printer will figure it out by itself. Note: if this printer is a move UP, for you, from the shoe box size you've been using: the ink tanks have a little printed circuit chip on them. On your old printer, this little chip may have been o the nottom of the tank. But on THIS bad boy, it faces UP. I tell you this because the diagram showing tank placement is a bit ambiguous. Once you've got them installed, follow the instruction to start the charging process. This takes awhile, so go organize your sock drawer in the meanwhile.
Next comes loading the software. NOTE: printer STILL not attached yet. Load the CD. If it does not fire up by itself, navigate to the CD drive (which should be labeled as Epson) and click the Epson.exe file to boot the installation.
You have a choice of a direct, local USB connection, or a wired network connection, or a wireless network connection. In MY case, I have a "wireless" connection between 2 computers. However, this is not a truly wireless network, because the wireless connection is only between 2 routers. The netork "sees" this as a wired connection. The 2 computers in my network are attached WITH wires to the routers. If your confiuration is the same, then "wired" is probably correct. But if your computers have NO wires running back to the router, then you have a truly wireless situation. Anyway, choose as is appropriate, and then basically just follow the instructions: click, wait, click, wait.
Another possible "gotcha." During the installation process, you will be asked if you want to have the installer check with the Epson web site for driver up dates. Say "yes." Later, you'll receive the choice to update the "FIRMWARE." This refers to the programming code in the printer, itself; NOT the driver on your computer. Say "yes," again. HOWEVER, when you install the drivers on another computer, say "no" to the firmware update, because it has already been done.
All that done, you'll be given the option to print a test page. Say "yes" and watch that bad boy spit out of the printer - PTUI!
From this point forward, play with the printer options for selection of paper source, type, print quality, etc.
You will NOT be disappointed. Makin' Tracks! (my train business) is most pelased with this printer. Chances are good, you'll like it, too.
I would recommend this to a friend!
Written by a customer while visiting epson.com