Customer reviews from Newair
NewAir - 116-Bottle Dual Zone Built-in Wine Fridge with Quiet Operation and Beech Wood Shelves - Stainless steel
Average customer rating
4.5
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
50
4 Stars
9
3 Stars
5
2 Stars
1
1 Star
3
92%of customers recommend this product.
(
47 out of
51)
Customer Reviews for NewAir - 116-Bottle Dual Zone Built-in Wine Fridge with Quiet Operation and Beech Wood Shelves - Stainless steel
Customer Rating
5
My classy wine chiller
on May 15, 2020
Posted by: Billy777
from Tucson, AZ
This wine refrigerator has it all. When friends and family come over for dinner and they see my wine collection they are so impressed. The unit is quiet, and the dual temperature zones work perfect. The overall functionality and attractiveness is unsurpassed. I highly recommend it.
Response from NewairBy NewAir, Customer Service, May 15, 2020
Thank you for the 5-star review and for posting your comments in regards to the AWR-1160DB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
So Far, So Good
on August 7, 2020
Posted by: Flash's Dad
Been up and running for a week and all is well. Things were complicated by a couple errors/omissions in the owners manual, but great customer support by Christina got me through it.
Response from NewairBy NewAir , Customer Service, August 10, 2020
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to the AWR-1160DB. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Warranty
on September 2, 2020
Posted by: Cathyjean
from Westlake Village, CA
I bought a Newair Wine fridge/cooler and had an issue with the temperature gauge. Elmer worked with me to completely resolve the issue
Response from NewairBy NewAir , Customer Service, September 3, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 27” Built-in 116 Bottle Dual Zone Compressor Wine Fridge. We are pleased to hear you were satisfied with the customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
great capacity
on May 25, 2021
Posted by: Brandon w
from LA CA
this unit holds my wine collection perfectly. cant wait to fill it up all the way!
Response from NewairBy Newair, Customer Service, May 26, 2021
Thank you so much for taking the time to leave us this amazing review on the Newair AWR-1160DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Temperature Control Problem
on August 21, 2021
Posted by: Lenny
from Sarasota, FL
I have had this unit for about 2 weeks and the lower portion of the unit does not maintain the set temperature. Temperature was checked using two independent thermometers and the unit never shuts off but runs continuously. I called NewAir and they are sending a new temperature sensor which I will have to install but of course this means removing wine to access it. Not happy that a brand new unit has a defective temperature sensor. Hopefully the new temperature sensor will fix the problem.
Response from NewairBy Newair , Customer Service, August 22, 2021
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Customer Service
on March 22, 2018
Posted by: Ozzie
from New York, NY
The wine cooler I purchased was delivered and was damaged in transport. I contacted customer service and they were able to track down and provide the damaged parts, which included the glass door. Ashley was very helpful and pleasant to deal with.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Armand
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I initially bought this unit and was super excited. I received a u it where the lower zone temperature does not stabilize, the temperature fluctuates 4-5 degrees constantly. I called and they were nice enough to replace since it's within 30 days. Got my new unit and guess what. Same thing. I did everything the instructions said, let it sit for 24 hours before plugging in, and another 24 hours to stabilize the temperature before putting the wine in. At first it was fine, then after about a week, the same thug kept happening after putting my wine in. I now believe these are defective or they've had these units for so long that they just done work as well anymore. Very disappointed. Also, when they gave anew unit, they don't take the other one and you have to dispose of it yourself. So sad and disappointed. Now I'm stuck with a unit that doesn't work well and my wines temperature will constantly fluctuate.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great wine refrigerator
on March 4, 2022
Posted by: Shannon
from Atlanta, GA
Verified Purchase:No
We love this wine refrigerator! The design is very attractive, particularly the wooden shelving. The dual zones are perfect for storing both red and white. It is very quiet. We would buy again!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1160DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-1160DB. We are glad to hear you like the unit's features and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting Newair