Customer reviews from sony.com
Sony - h.ear on Over-the-Ear Headphones - Bordeaux Pink
Average customer rating
3 out of 5
3
(8 Reviews)
Open Ratings Snapshot
Rating breakdown 8 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
3
50%of customers recommend this product. 
(
4 out of 8
)
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Customer Reviews for Sony - h.ear on Over-the-Ear Headphones - Bordeaux Pink
Customer Rating
4 out of 5
4
Lost my cable!!!
on January 8, 2019
Posted by: Antoine005
Gender:Male
I got these 2years ago and since 1year I lost the cable and tried to find it but I can't even in Sony shops they tell me the cable is not for sale.
Otherwise they are very good and the audio is great.
Please help me.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
After 2 years of use...
on November 20, 2018
Posted by: zeaL
Gender:Male
I bought these headphones 2 years ago in Tokyo, Japan. These are by far the best headphones I've ever had. I'm clueless to why it is getting such negative reviews... These sound awesome and are super comfortable! The padding is awesome and I never have head fatigue after long usage :) I'm writing this review as a thank you since I'm buying the new wireless sony's tomorrow :o
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
10/10
on July 19, 2019
Posted by: Onesadguy
Gender:Male
These headphones are by far the best i have ever bought, but my cord got damaged so i cant use them anymore... and now im seeing all these other reviews about how the cord isnt for sale anywhere and im sad... i just want my awesome headphones back...
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
Fantastic headphones but shoddy quality
on December 17, 2019
Posted by: LGamble31
Gender:Female
I had the wireless version of these headphones for two years and LOVED them but decided to buy these because bluetooth that close to my brain makes me nervous. (I had a tumor removed from my brain many years ago and am very conscious of this.)
I was VERY disappointed this morning when on my commute the left side sound crapped out. I ordered these not even three months ago, and they are already garbage. Not a happy customer.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 19, 2019
Hi, LGamble31!

We regret to hear about what happened. Please try following the steps on the link below:
https://www.sony.com/electronics/support/wired-headphones-headband/mdr-100aap/articles/00024605

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Ralph
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
100% satisfaction guranteed!
on January 24, 2020
Posted by: Anonymous
Gender:Male
I bought this headset 2 years ago and it is the best headphones I have ever used because nowadays, the headphones are coming in plastiky nature but this one gives is premium feel due to its design and this headphone comes in aluminium body and feel is extraordinary. Sound quality is 100% satisfied.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Earpads already damaged after moderate use
on June 3, 2018
Posted by: Siamdave
Bought these in Bangkok and was initially pleased with sound quality and portability. After a couple of months of moderate and careful use, the earpads however are already damaged and have started to peel. These were not cheap and I am disappointed in the shoddy quality. Trying to source replacement pads is also proving very difficult. Sony does not seem to list them on their website.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 4, 2018
Hi Siamdave, we're sorry for the inconvenience this may have caused you. Please reach us at socialsupport@am.sony.com with your concern so we can further assist you. We will do our best to help. Regards, ^Ron
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Crapped out after a year.
on January 9, 2018
Posted by: Yaletowner
Gender:Male
Got a pair for Christmas, 2016, and they quit after a year and 1 week! Sound now only from one side. I got this set because I use my 5 year old Pioneer set for exercising and they're getting pretty ratty, but still work perfectly. This Sony pair lasted just through the one year warranty period....naturally.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 11, 2018
Hello Yaletowner, We regret that the headphones did not live up to your expectations and we do apologize. Please refer to the links below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
https://us.en.kb.sony.com/app/answers/detail/a_id/47327
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
Great sound but broke quickly
on January 7, 2018
Posted by: TrudiNY
Gender:Female
When I bought these I was super impressed. They look great and sound even better. But they soon started to malfunction. Sound cutting out from ear to ear and intermittent muffled sound. Can't really use them now. Not the first time this has happened with Sony headphones, so I guess I won't be replacing them. And they started to break two weeks out of the 3 mth warranty... of course!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 10, 2018
Hello TrudiNY, we apologize for the inconvenience. Kindly refer to the links provided below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/47327
https://us.en.kb.sony.com/app/answers/detail/a_id/47327
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
Written by a customer while visiting sony.com