Customer reviews from americantourister.com
American Tourister - Star Wars 23" Spinner - White/Blue
Average customer rating
4.7
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
120
4 Stars
11
3 Stars
3
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
126 out of
134)
Customer Reviews for American Tourister - Star Wars 23" Spinner - White/Blue
Posted by: Neil
from Richmond KY
Verified Purchase:Yes
This R2D2 Carry on hard side 21” spinner, goes perfect with our R2D2 28” hard sided spinners. Exactly the same only smaller.
Written by a customer while visiting americantourister.com
Customer Rating
5
Awesome carry-on!
on July 23, 2018
Posted by: Jimboy
from Los Angeles
Had the R2-D2 21" Spinner for a couple years. I love it. Easy to locate if I check it in or great to have on-board. I always get curious looks, people pointing and occasionally a comment. I've taken on short hops within the US or a 2 week trips to Europe. I'll be getting the matching R2-D2 backpack as well. I know it's geared towards kids, but who cares! I love it!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Customer Rating
1
Adorable, but effectively useless!
on December 27, 2015
Posted by: Ash
from Cleveland, OH
This luggage clocks in at 64 total inches, making it 2" oversized and subject to fees on just about every single airline. I guess it's my fault for not checking first, but why on earth would you make luggage that's unusable practically everywhere?!
Pros: Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
No, I would not recommend this to a friend.
Response from americantourister.comBy americantouristerpwr, americantouristerpwr, April 8, 2017
Hi Ash,
Thank you for your feedback. Here at American Tourister, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note these suggestions for our product development team.
Thank you for your feedback. Here at American Tourister, we strive to deliver the highest quality product we can to our customers. We appreciate all suggestions on ways to improve our products. We will note these suggestions for our product development team.
Written by a customer while visiting americantourister.com
Customer Rating
3
Amazing carry ons - awful customer service
on April 22, 2017
Posted by: AM from VA
from Manassas, VA
We purchased two of these carry on spinners - The BB8 and the R2-D2. Both are adorable, high quality, and surprisingly carry quite a lot. We carried them on a flight back from Orlando and they traveled well and my daughters loved pushing them around. The features are nice in them and the surface seems really sturdy to preserve the graphics so far. However, we had the worst customer service experience ever with American Tourister. We purchased these at a Star Wars convention directly from an American Tourister booth and was told we were given the great convention price of 10% off if we purchased two. When we got back to our hotel and I went online to look at registering them for the warranty, I see that if I had purchased them from the American Tourister website, they were 25% off for 1 and 30% off for 2. I immediately called American Tourister and was told sure, we will credit you the difference, call back on Monday to customer relations. I called that Monday and was told sorry, we can't help you since you didn't buy them off the website. I asked for a manager and was told again, sorry, can't help you. Try sending a letter (yes a letter, no phone number) to headquarters. Then I called the parent company, Samsonite, and was told again, too bad even though I bought them from American Tourister!! I was amazed. Samsonite at least told me to email questions@americantourister.com which I did, no response yet. So, again, love these little bags but really, really disappointed in the customer service. This company does not stand by its prices. I would understand if I had purchased them from a third party vendor, but it was direct from American Tourister. That booth should have just been selling them at the same price as the website to begin with. So disappointing and I am out $60. I would rate the bags 5 stars but took away 2 as American Tourister has not resolved my price questions.
Pros: Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Mimi
from Temple Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] My grandsons love anything Star Wars related. Can't wait for their birthdays!
Pros: Easy To Access Items, Easy To Identify, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting americantourister.com
Posted by: Mom of godzilla
from Minnesota
Verified Purchase:Yes
My other American tourister products have been great. This one broke on the first trip. I will be returning it. The handle was poorly seated and unlike my other AT bags, this one is much less sturdy overall. When paying good money for a suitcase with a brand name, I expect more quality. The other 2 products that I ordered are excellent.
Pros: Quiet, Unique Design
No, I would not recommend this to a friend.
Written by a customer while visiting americantourister.com
Posted by: Anonymous
from Lawndale, California
Verified Purchase:Yes
The product has a circle discoloration on both sides very noticeable in a white back ground
No, I would not recommend this to a friend.
Written by a customer while visiting americantourister.com
Posted by: Bluray
from Phoenix, az
Verified Purchase:Yes
I would be scared to use it, dont think it would survive one trip
Pros: Stylish
Cons: Flimsy, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting americantourister.com