Customer reviews from Lutron
Lutron - Caseta Wireless Smart Bridge - White
Average customer rating
3.6
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Lutron - Caseta Wireless Smart Bridge - White
Customer Rating
2
Inconsistent WiFi connection!
on July 29, 2022
Posted by: Scott H.
Love the whole concept of bridged wireless switches via this hub BUT this hub continually loses connection to my WiFi Network. Lutron sent me a replacement but it also reacts the same way. Almost daily I need to power cycle the Lutron Bridge to get it reconnected.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear that. We would like to hear more from you about your experience to see how we can help. Please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
4
Overall a nice hub
on July 29, 2022
Posted by: Ken F
from VA
We have over 20 Lutron products at home. The hub works smoothly with most of them. The connection and setup is good. My only complaint is it is impossible to use connected bulb picos to control other brand bulbs. I wish the feature can be enhanced in the future.
Written by a customer while visiting Lutron
Customer Rating
1
Not working with any of the Lutron switches
on July 29, 2022
Posted by: Kumar
from Oklahoma
Our electrician couldn’t make it work and our IT person hasn’t found a solution. The device will not communicate with multiple Lutron switches in our house, so the remote capabilities do not exist which was the whole point of changing to Lutron.
No, I would not recommend this to a friend.
Response from LutronBy Tech Support, October 3, 2022
We're sorry to hear that. Lutron does offer installation help at lutron.com/support with step-by-by step guides, videos and more. However, we would like to hear more from you about your experience to see how we can help, please reach out to our dedicated Customer Satisfaction team at: customersatisfaction@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.
Written by a customer while visiting Lutron
Customer Rating
4
Works Well
on July 29, 2022
Posted by: Dan B
from MN
Product works well in terms of control to supported devices. Speed and consistency are great as far as control and status of device operation. App is easy to use and setup configure. However, I would strongly suggest that Lutron make an indoor switched receptacle. I have not located any indoor switched receptacles, only the plugin dimmer module or switches for in wall applications.
Written by a customer while visiting Lutron
Customer Rating
5
easy setup
on July 29, 2022
Posted by: johnp
from phoenix, az
I purchased this recently to control two smart shades through apple homekit. it works great and was easy to set up
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
5
Easy to install and works really well
on July 29, 2022
Posted by: Pete
from Los Angeles
I had the smart for about a month, it works great despite being in a cabinet. I'm able to tell Google open the blind to 20%, 50% etc as well
Written by a customer while visiting Lutron
Customer Rating
5
Works great, only...
on July 31, 2022
Posted by: Mike R
from Houston
The bridge works great and takes all kinds of load off my wifi. It would be nice if someday, Caseta could handle color adjustments in smart bulbs.
I would recommend this to a friend!
Written by a customer while visiting Lutron
Customer Rating
3
Device limit insufficient for large home
on August 1, 2022
Posted by: Danny
from St Pete Beach, Florida
I recently built a home with 4350 SF of living space and installed Caseta dimmers and switches with a smart bridge. The limit of 75 devices on the smart bridge does not allow me to add all of the dimmers and switches to it. Not only does a dimmer or switch count as a device, but any pico remotes that are linked to a dimmer or switch counts as a device also. In fact, a smart bridge repeater also counts as a device. 75 devices is just not enough. It needs to accommodate at least 100 devices and 150 would be better to serve larger homes.
The devices that I can add to the bridge are very reliably controlled. Increasing the device limit would make this system an excellent one.
The devices that I can add to the bridge are very reliably controlled. Increasing the device limit would make this system an excellent one.
I would recommend this to a friend!
Response from LutronBy Tech Support, October 3, 2022
Thank you for your feedback. Lutron offers 4 different smart home systems that offer exclusive features and devices such as more device allotments, extended range and keypads to name a few. Please visit Lutron.com to learn more about our other residential home systems. If you ever need additional assistance, please reach out to our Customer Support team at support@lutron.com, or call us at 1-844-LUTRON1. We're here 24/7, so please call us anytime!
Written by a customer while visiting Lutron