Customer reviews from hp.com
HP - 564 Ink Cartridge - Yellow
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Yellow
Posted by: Defeen
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received item with an expiration date of November 2020. Hope this cartridge works properly when I’m ready to use it
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, January 18, 2021
Hi,
I am sorry for the confusion. It is not actually expired. These cartridges do not expire.
The date is just the end of warranty date. The cartridges are designed to work well past that date, so using the cartridge should not be a problem.
If there is any problem with it, you should be able to use the the return and exchange process. It is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry for the confusion. It is not actually expired. These cartridges do not expire.
The date is just the end of warranty date. The cartridges are designed to work well past that date, so using the cartridge should not be a problem.
If there is any problem with it, you should be able to use the the return and exchange process. It is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
Waste of money. Now my printer won’t print.
on February 23, 2021
Posted by: Deweycheatemandhowe
from Wilmington DE
Verified Purchase:Yes
Since installing this cartridge my printer stopped printing black. I have an older printer, and only print documents in black and white draft or low quality. Even though I have plenty of the large black ink cartridges, and have the color ink cartridges, I broke down and bought the photo black ink cartridge hoping it would stop the error messages. No luck. And now where my printer would print sporadically before, but had no problem printing black and white docs, now it won’t print black at all. Every cartridge including color has been replaced and is full, and it says the photo black cartridge is depleted. I even put the old empty cartridge back in but it will not print any black ink any more.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: tallard24
from Maone
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great as always, just priced too high!! You could almost buy a new printer for the price of ink.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: abuelita
from California
Verified Purchase:Yes
I bought this item because they told me that was original, but when I put in my printer didn't work and also the computer show a message that said, this cartridge is not original, was refil
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Dibshear
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our family has had a few babies in the past 2 years - 5 as of May 24. I can take pics anywhere at anytime and have prints immediately. Bit pricy.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] First, it wouldn't even recognize a cartridge was in the slot. Then it printed maybe 15 copies before it looked like it was running out of ink. Then it said it detected it was a counterfeit. I will never by another inkjet or HP printer. I'm done.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: TPCarnell
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Black ink is not working. Says it is full but nothing will print
Written by a customer while visiting hp.com
Posted by: nickname taken
from wisc
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased on line. Took longer than expected to get. Printed 50 pages and everything after that is such a light gray that it is barely readable. I've wasted even more ink trying to clean the heads and fix the problem.
Performance
1
Written by a customer while visiting hp.com