Customer reviews from hp.com
HP - 564 Ink Cartridge - Yellow
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Yellow
Posted by: ChieDel
from Fresno, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m an artist and I like to use hp printer and ink to print my artwork because the colors are bright and they don’t fade like other brand. I noticed one of my cartridges were low but I didn’t want to go shopping because COVID 19 so I ordered online. It came vary fast even this lockdown situation. I also like it because it came with a no postage return envelope to recycle the used cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Gaylan
from Rowlett, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ink works, but it doesn’t last long and is sorely overpriced.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Sue M
from Indianapolis
Verified Purchase:Yes
I’ve changed ALL the cartridges twice and still can’t get the black to print. Tried cleaning and aligning. Isn’t the first time this happened. Time for a new printer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Rosa M
from New Mexico
Verified Purchase:Yes
I installed the cartridges and my printer is not working. The printer’s message keeps stating that a cartridge is incorrectly installed. I checked repeatedly and still is not working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Toddy41
from Cle. OH
Verified Purchase:Yes
I always use genuine HP ink cartridges for quality and dependable results.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: burban
from Houston, TX
Verified Purchase:Yes
Neither of the two cartridges worked when installed in the printer. I got a third one from a local merchant which functioned properly. I am looking for a way to return these two cartridges.
No, I would not recommend this to a friend.
Response from hp.comBy Mary, HP Care, August 10, 2020
Hi,
I am sorry that the other cartridges didn't work for you. I can understand if you are not happy with that. However, there seems to be some confusion.
You talk about Black cartridges, but it looks like you ordered a Photo one on this order. They are not interchangeable. The Photo cartridge only works in printers that use 5 cartridges, while all of them use the plain black one.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
The return and exchange process that you can use for the other two is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that the other cartridges didn't work for you. I can understand if you are not happy with that. However, there seems to be some confusion.
You talk about Black cartridges, but it looks like you ordered a Photo one on this order. They are not interchangeable. The Photo cartridge only works in printers that use 5 cartridges, while all of them use the plain black one.
A few years ago, HP found that customers were sometimes mistaking the cartridges labeled 'Photo Black' for the regular black cartridges. Because of that, HP renamed the cartridges 'Photo' rather than 'Photo Black'. Here is a link to some online information about the renaming: support.hp.com/us-en/document/c01839024
The return and exchange process that you can use for the other two is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: T Bird
from Northwood, Ohio
Verified Purchase:Yes
Simple to use and saves time. I like the idea of furnishing a return envelope for the spent ink cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Rovkys printer ink
from NJ
Verified Purchase:Yes
I always love my hp ink. Worth the money .so you'll love them too.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com