This was the third 564XL black cartridge I have purchased which was defective and I have returned it.
Response from hp.comBy Amanda , HP Care, March 28, 2023
Hi there E Irene,
I am sorry the cartridge was defective. It seems you got a return. Have you received a new cartridge? For future reference, you can request an exchange as well. I hope your next HP cartridge works well. Thank you for shopping HP.