The cartridges you sent me fail to let the machine know they are genuine. It won't print because I don't have genuine cartridges.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda , HP Care, May 27, 2022
Hi Joan,
I can assist in figuring out your cartridges. First, verify your cartridges at www.hp.com/anticounterfeit/. Cartridges from HP or approved vendors are genuine. Once verified, restart the printer. Unplug it if you can. Once turned on, insert the cartridges. If you continue to receive an error message, talk to our support team at www.support.hp.com/us-en/contact-hp/.
The machine won't recognize the cartridge as genuine.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Amanda , HP Care, May 26, 2022
Hi Joan,
I can help you verify the cartridge is genuine HP ink and resolve this issue. To check the cartridge, input the information at www.hp.com/anticounterfeit/ to ensure the cartridge is genuine. Doing a printer restart often helps the printer recognize the cartridge. If you require further assistance, contact us at www.support.hp.com/us-en/contact-hp/.