Customer reviews from hp.com
HP - 564 Ink Cartridge - Yellow
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Yellow
Posted by: MargieB
from Ft Myers , Florida
Verified Purchase:Yes
Love the convenience of ordering the ink I need for my older printer without having to run around to stores that are usually sold out. Delivery is quick and comes directly to my house.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: Lkside
from Minnesota
Verified Purchase:Yes
After replacing ink cartridges with brand new ones the ink status on my HP printer only indicated less than half full cartridges. Only the yellow cartridge recorded as full. REALLY?
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: Ttoliver
from Newark DE
Verified Purchase:Yes
The cartridge would not print and I wasted the other colors cleaning and adjusting the printheads. Still didn't work, so I went out and bought an Epson ecotank, where i can actually see my ink.
Performance
1
Response from hp.comBy Amanda, HP Care, February 15, 2022
Hi,
It sounds like you are having issues with not just a cartridge but an entire printer. I empathize with your complex case and the energy to fix it. If you tried multiple cartridges, it is a printer problem. In that case, contact support at www.support.hp.com/us-en/contact-hp/. If another cartridge works in the printer, then the cartridge is defective. A return to HP is the best option. Follow the information at www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/ to process a return.
Amanda
HP Care
www.hp.com/support/
It sounds like you are having issues with not just a cartridge but an entire printer. I empathize with your complex case and the energy to fix it. If you tried multiple cartridges, it is a printer problem. In that case, contact support at www.support.hp.com/us-en/contact-hp/. If another cartridge works in the printer, then the cartridge is defective. A return to HP is the best option. Follow the information at www.hp.com/us-en/shop/cv/ReturnsandExchanges?id=page-return-exchange-policy/ to process a return.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Janicoll
Verified Purchase:Yes
I have always received high quality cartridge. This time it was my 20 year old printer quite working. HP printers and cartridges are great for in home use and I have replaced my old unit with another HP. Now I have these new cartridges that I can't use.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Janicoll
Verified Purchase:Yes
Great quality but can't use. My HP printer broke down after 20 years. Bought a new HP Printer but it does not take this cartridge. Now brand new cartridges I can't use.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: justme654
from PA
Verified Purchase:Yes
It's good to get the whole set together and it comes with a way to return them for recycling.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AR from Tucson
Verified Purchase:Yes
It was defective, would not print. I tried all your solutions to no avail. Your robot chatter had limited choices and kept me going over and over my attempts tp explain it was defective. Now my printer does not work.
The photo cartridge I ordered is still unopened.
A total waste of time and money.
The photo cartridge I ordered is still unopened.
A total waste of time and money.
Response from hp.comBy Amanda, HP Care, February 18, 2022
Hi there AR,
I am so sorry you didn't connect with customer support professional. I understand your feelings about the bot suggestions. You are a valued customer at HP. We want you to speak to an actual HP professional at www.support.hp.com/us-en/contact-hp/. I also don't want you to think you are out of money on this purchase. It can be returned at www.hp.com/us-en/shop/cv/ReturnsandExch.Ianges?id=page-return-exchange-policy/. I hope we can turn this situation around for you.
Amanda
HP Care
www.hp.com/support/
I am so sorry you didn't connect with customer support professional. I understand your feelings about the bot suggestions. You are a valued customer at HP. We want you to speak to an actual HP professional at www.support.hp.com/us-en/contact-hp/. I also don't want you to think you are out of money on this purchase. It can be returned at www.hp.com/us-en/shop/cv/ReturnsandExch.Ianges?id=page-return-exchange-policy/. I hope we can turn this situation around for you.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Mrclean11
from PA
Verified Purchase:Yes
Easy to install and quality of the ink. Double sided printing always turns out great.
Performance
5
Written by a customer while visiting hp.com