[This review was collected as part of a promotion.] When the mail fails during the pandemic and all you've got is your computer and printer, it helps when the original non-defective orders come through. Non-smeary, easy to insert and reliable. One less stressor.
I cannot get my new 564 black cartridge to feed black ink through the print head, which I've cleaned twice with warm water and a clean cloth. All the others worked when I changed them. I've replaced cartridges numerous times, so it's not like I don't know how to do that. all the unplugging and rebooting doesn't help either. This cartridge either is faulty or the system of ink delivery is causing this persistent printer failure error Oxc19a0013. The ability to reach a human to further troubleshoot the problem is nonexistent.