When I pulled the orange tab to open the packaging on the cartridge the ink poured out. All over my hands and on the top of my wood file cabinet. the blue packaging was still on the cartridge. I called HP and the person said she would send me a new one. I submitted pictures of what happened.
I installed my cartridges the day I got them. The first time I used them was great. The next time the black ink was barely visible. I did a cleaning of my print head and it was better. After a couple of more uses the same thing happened. I have had to clean the printheads so many time to try to get the ink working that my brand new color cartridges are almost empty after maybe 50 pages of print. Very disappointed.
This 564 Original Ink Cartridge was too large; it did not fit in the slot assigned for the Blabk Ink, in my my Photosmart 7520 e-All In-One Series, Product No. CZ045-64--4. It is the second time that this error occurred in the past month.