Customer reviews from hp.com
HP - 564 Ink Cartridge - Yellow
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Yellow
Posted by: Filmfreak
from La Marque, TX
Verified Purchase:Yes
This product always lives up to its reputation. I would never consider purchasing any other brand. I am a certified fan!
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: mr2unhappy
from Michigan
Verified Purchase:Yes
I was running out of photo black ink and the quality of print was poor. I ordered two cartridges. It took almost a month for delivery. The delivery hit at least six states before I received it. I removed the old cartridge and put in the new on. The print was very poor, illegible. I removed the new cartridge and put in the second one that I purchased. Now the printer is working fine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, July 30, 2021
Hi,
I am truly sorry that you had this sort of experience. Everyone is experiencing shipping delays because the delivery companies are having a hard time keeping up with orders right now.
The defective cartridge can be returned to us. Step by step instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am truly sorry that you had this sort of experience. Everyone is experiencing shipping delays because the delivery companies are having a hard time keeping up with orders right now.
The defective cartridge can be returned to us. Step by step instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jedye
from Angel Fire, NM
Verified Purchase:Yes
I bought this cartridge in early June. It printed about 4 pages and no it is out of ink. Every time I try to print, I get a blank page
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, July 29, 2021
Hi,
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective, or the maintenance routines might have caused this. A few drops of ink here and there are used to keep the inkjets cleared and ready for your next print job. Over a period of time, they can add up.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out. The routine might need to be run more than once to clean out the clogs completely.
To prevent these problems:
- Turn the printer off when it is not being used
- Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: callen
Verified Purchase:Yes
I bought it because of my previous experience with an HP Photoscan. Not nearly the same.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: mas9
Verified Purchase:Yes
The other colors work appropriately but the black does not dispense. It appears to be dried up.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, August 31, 2021
Hi,
I am sorry that you had this problem with the black cartridge. If you checked the ink levels and found no ink, the cartridge could be defective.
On the other hand, if you do have ink in the cartridge, it is probable that the inkjet nozzles inside the printer for that color are clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out.
If it appears that the black cartridge's poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you had this problem with the black cartridge. If you checked the ink levels and found no ink, the cartridge could be defective.
On the other hand, if you do have ink in the cartridge, it is probable that the inkjet nozzles inside the printer for that color are clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear them out.
If it appears that the black cartridge's poor performance is due to a defect, the return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: ink replace cartrid HP
Verified Purchase:Yes
I bought this a month ago, opened it yesterday and when was using printer, ink does not consistently print out so is worthless.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Susan Y
from Colorado Springs, CO
Verified Purchase:Yes
Unfortunately the cartridge I received is a bad one. It will not print. I have tried everything. Reseated it, cleaned it about 4 times, and wiped the print head down. It won't work and I don't have enough money to replace it again so soon. I wish I could afford one of the new printers that can be used with the program for sending replacement ink.
I would recommend this to a friend!
Features
4
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Ink will not disburse ,it seems this happens when you order the larger cartridge. I will not order again. Also delivery time seemed slow.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda, HP Care, February 14, 2022
Hi there Diana,
I read your review and noticed you have several concerns. I am listening and will attempt to address all of them. If the ink isn't dispersing, ensure that all tape around the cartridge is removed. The cartridge must snap into the cartridge holder firmly for printing. If the issue is something else, support offers diagnostic help. As for the delivery, I sincerely apologize. Supply chain delays are more common this year. The return processing occurs at www.staples.com/sbd/content/help/shipping/.
Amanda
HP Care
www.hp.com/support/
I read your review and noticed you have several concerns. I am listening and will attempt to address all of them. If the ink isn't dispersing, ensure that all tape around the cartridge is removed. The cartridge must snap into the cartridge holder firmly for printing. If the issue is something else, support offers diagnostic help. As for the delivery, I sincerely apologize. Supply chain delays are more common this year. The return processing occurs at www.staples.com/sbd/content/help/shipping/.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com