Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: Elise5143
from Melbourne Beach, FL
Verified Purchase:Yes
I alway purchase HP ink as I know the quality is there.
Pros: Affordable
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Remclassic
from Texas
Verified Purchase:Yes
Bought for replacing one that was empty and works beautifully.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Coco62
from Annapolis
Verified Purchase:Yes
The ink cartridges produce the boldest colors. Original is the way to go!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Kieke j
from St. Cloud
Verified Purchase:Yes
[This review was collected as part of a promotion.] I do think the extra cartridge is ridiculous. The regular black would work well and the printer does not work if the cartridge is empty!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dman13
from Glen Ellyn IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 2 cartridges and neither work tried to get online support at least 10 times and never could talk to a person just an automated system that was useless
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Mary, HP Care, June 17, 2019
Hi,
I am sorry that you were not able to reach a person. Sometimes contacting support can be confusing.
Normally, you can contact us for help using your preferred method found at: hp.com/contactHP
However, just exchanging cartridges is a fairly easy process. Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
I am sorry that you were not able to reach a person. Sometimes contacting support can be confusing.
Normally, you can contact us for help using your preferred method found at: hp.com/contactHP
However, just exchanging cartridges is a fairly easy process. Our return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SCOTT5671
from MARTINSBURG,W.V.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I AM HAPPY EVERY TIME I ORDER FROM BECAUSE I KNOW I,M GETTING THE BEST PRODUCT THERE IS.THEY SHIP IT FAST AND GIVE YOU A RETURN ENVELOPE FREE.I,V BEEN DEALING WITH H.P. NOW FOR YEARS AND ALWAYS GET GREAT SERVICE!!!! THANK YOU H.P.!!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Dashman2020
from glenside, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this yesterday, rapidly. Brought cclor back to my printers face!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AJ WA
from WA
Verified Purchase:Yes
I had the black stop printing on my HP B210. There’re was still ink in cartridge but ordered new HP original callback cartridge anyway while I followed every step possible to clean the heads. Even with a new cartridge and multiple cleaning attempts and strategies employed I now have a large paperweight. I’ll be getting a new printer, unlikely to be an HP
No, I would not recommend this to a friend.
Features
4
Performance
2
Response from hp.comBy Mary, HP Care, April 14, 2020
Hello there,
I'm very sorry that the printer is not working for you. That must be frustrating.
It is likely that the printhead in the printer is badly clogged, if repeated cleanings don't clear the tiny nozzles, it should be replaced. Some models do have a printhead you can replace, or it could be sent in for repair.
For more information and further help, you can contact us through your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
I'm very sorry that the printer is not working for you. That must be frustrating.
It is likely that the printhead in the printer is badly clogged, if repeated cleanings don't clear the tiny nozzles, it should be replaced. Some models do have a printhead you can replace, or it could be sent in for repair.
For more information and further help, you can contact us through your preferred method at: hp.com/contactHP
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com