Response from hp.comBy Amanda , HP Care, March 9, 2023
Hi there,
I see you had a dried-up cartridge. What a shame! The cartridges are tricky. At this time of the year, the heat begins. Be sure to clean the cartridge printhead every single time. This ensures the cartridge is not dry when you use it. If you have any additional questions, contact HP at www.support.hp.com/us-en/contact-hp/.
Over all I was satisfied with promptness in deliver of my order, had a bit of a problem finding what I wanted. I was trying to order, find ink cartridge 564, in 3 pack XL. I was unable to find it, had to order 3 pack regular.