Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: RonPb
Verified Purchase:Yes
PRINTER running low on ink again. Just replaced all 5 cartridges
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: OSU Fan
Verified Purchase:Yes
Always excellent products. Delivery is quick. Very simple process. Thank you
Written by a customer while visiting hp.com
Posted by: Dan 74
Verified Purchase:Yes
These ink carts always dry out before full use. Also constantly get error messages that say to use genuine HP cartridges. Junk
Response from hp.comBy HP Care, January 25, 2022
Hello there,
It sounds like you are encountering two separate occurrences. I would like to apologize for both events. If you order directly from HP, you should have genuine ink cartridges. You can search for your cartridge at www.hp.com/anticounterfeit to verify it is an official one.
As for the dry cartridges, there are several tactics to employ. Small tweaks make a world of difference. Draft mode or print preview avoids extra unusable copies. Using an XL cartridge is great, too. Consider turning off the printer as much as possible. This action prevents drying. Be sure to remove any residue accumulated on the printhead of the cartridge. Avoid wasting extra copies or printing graphics, images, or tables.
Amanda
HP Care
www.hp.com/support/
It sounds like you are encountering two separate occurrences. I would like to apologize for both events. If you order directly from HP, you should have genuine ink cartridges. You can search for your cartridge at www.hp.com/anticounterfeit to verify it is an official one.
As for the dry cartridges, there are several tactics to employ. Small tweaks make a world of difference. Draft mode or print preview avoids extra unusable copies. Using an XL cartridge is great, too. Consider turning off the printer as much as possible. This action prevents drying. Be sure to remove any residue accumulated on the printhead of the cartridge. Avoid wasting extra copies or printing graphics, images, or tables.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Emeline
from Central Coast, CA
Verified Purchase:Yes
The cartridge is fine BUT when the printer resets itself it then displays the screen that directs you to HP REWARDS (to view your account) however the site is BLACKLISTED by my browser as VERY possible tracking and dark web problems.
Written by a customer while visiting hp.com
Posted by: DTS David
Verified Purchase:Yes
Shipped promptly and received in good condition. Works as advertised!
Written by a customer while visiting hp.com
Posted by: Curl Dude
from Graham NC
Verified Purchase:Yes
Easy to install. Works great. Too expensive though. HP makes quality equipment.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Truman 228
Verified Purchase:Yes
Timely delivery. Good results when changing cartridges. I was expecting a black cartridge as when. My oversight.
Written by a customer while visiting hp.com
Posted by: Barbara D A
from Manchester MA
Verified Purchase:Yes
It lasts a long time and I have always had success with the hp brand.
I would recommend this to a friend!
Features
5
Written by a customer while visiting hp.com