Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: Pboules
Verified Purchase:Yes
We installed the 902 cartridges and the printing is faint or blank.
Written by a customer while visiting hp.com
Posted by: Mill's Spec
Verified Purchase:Yes
Very easy, economical & rewarding using brand name products>
Written by a customer while visiting hp.com
Posted by: Elmer Fudd
from PlymouthMA
Verified Purchase:Yes
I have not installed the cartrige yet, but expect longer life
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Mordechai
from New Jersey
Verified Purchase:Yes
Doesn’t last as long as it should. Convenient that you can get all 3 colors at once.
Response from hp.comBy Amanda, HP Care, December 17, 2021
Hello Mordechai,
I see that you are going through the color ink quicker than expected. I understand your irritation with this situation.
There are a few reasons people go through colored ink faster:
- Printing images.
- Printing photos.
- Using the color features when black ink will suffice.
Limiting these activities should save colored ink.
I see that you are going through the color ink quicker than expected. I understand your irritation with this situation.
There are a few reasons people go through colored ink faster:
- Printing images.
- Printing photos.
- Using the color features when black ink will suffice.
Limiting these activities should save colored ink.
Written by a customer while visiting hp.com
Posted by: Mordechai
from New Jersey
Verified Purchase:Yes
Doesn’t work. Dry right out of the box. Unable to get refund. Buyer beware
No, I would not recommend this to a friend.
Response from hp.comBy Amanda, HP Care, January 10, 2022
Hello Mordechai,
Sorry, you received a dry ink cartridge. It must have disrupted your printing plans. I hope to help you resolve this issue.
Sometimes, cleaning the printhead or copper contacts helps. Unplug and plug back in your printer to an energy source. That also can work as a remediation tool.
If these do not help, I recommend you contact support. I am not sure why you were told you couldn’t return the cartridges, but here is the return policy: store.hp.com/us/en/cv/returnsandexchanges.
Sorry, you received a dry ink cartridge. It must have disrupted your printing plans. I hope to help you resolve this issue.
Sometimes, cleaning the printhead or copper contacts helps. Unplug and plug back in your printer to an energy source. That also can work as a remediation tool.
If these do not help, I recommend you contact support. I am not sure why you were told you couldn’t return the cartridges, but here is the return policy: store.hp.com/us/en/cv/returnsandexchanges.
Written by a customer while visiting hp.com
Posted by: Fuel
Verified Purchase:Yes
My printer said it needed it currently all five cartridges. So I put them all in only to find out it’s still not working. By then it finally came up with the message that it wasn’t working!!!!
Response from hp.comBy Amanda, HP Care, January 10, 2022
Hi,
I understand how irritating it can be when your cartridges or printer don't work. Based on your initial comment, it sounds like you received an initial message and then an error message. Let's go through some tips.
- Take out the cartridges and reinsert them. Sometimes, the cartridges are not fully clicked in and don't register on the printer.
- Clean off any residue on the printheads of the cartridges to ensure that isn't preventing printing.
If neither of these solutions work, contact HP. Information on exchanges is at store.hp.com/us/en/cv/returnsandexchanges.
I understand how irritating it can be when your cartridges or printer don't work. Based on your initial comment, it sounds like you received an initial message and then an error message. Let's go through some tips.
- Take out the cartridges and reinsert them. Sometimes, the cartridges are not fully clicked in and don't register on the printer.
- Clean off any residue on the printheads of the cartridges to ensure that isn't preventing printing.
If neither of these solutions work, contact HP. Information on exchanges is at store.hp.com/us/en/cv/returnsandexchanges.
Written by a customer while visiting hp.com
Posted by: oldbohr
Verified Purchase:Yes
Products were delivered promptly, were fairly easy to install, and work beautifully.
Written by a customer while visiting hp.com
Posted by: pipi
Verified Purchase:Yes
good product. serves our pupose. delivery was quick
Written by a customer while visiting hp.com