Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: RonGA
from CA
Verified Purchase:Yes
Works well. WAY too expensive. WAY too expensive. WAY too expensive. WAY too expensive. WAY too expensive.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Memett
from None of your business
Verified Purchase:Yes
Either the 564 or 564xl won’t fit in the printer. You labeled and shipped 2 identical size yet the printer requires one thinner. Poor!
No, I would not recommend this to a friend.
Response from hp.comBy Konrad, HP Care, November 10, 2021
Hi,
I am sorry for the mistake in shipping the products. I can understand why you are disappointed.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Konrad
HP Care
hp.com/support
I am sorry for the mistake in shipping the products. I can understand why you are disappointed.
Please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Konrad
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mabes
from Powder springs, Georgia
Verified Purchase:Yes
Love using HP printer cartridges . Always reliable.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SMona
from Charleston SC
Verified Purchase:Yes
I installed the new black ink cartridge and unfortunately I could not print? All pages would come out blank? I have been meaning to call HP but have not yet.
Performance
1
Response from hp.comBy HP, November 18, 2021
Hello,
I’m sorry that you are not completely satisfied with your cartridges and that you experience a poor printing quality. This should not happen. I understand how upsetting this must be, so please let me help you amend this.
I would suggest using our Print-Scan-Doctor program to get the problem solved. This specifically developed program scans your PC and printer for issues, identifies them and resolves them automatically. Most problems with print quality can be in this way worked out. You can download the Doctor here: support.hp.com/topic/printscandoctor
Should the issue persist then please contact us directly. We would love to work this problem out with you. Choose your preferred method of contact under the following link: hp.com/contactHP
Denise
HP Care
hp.com/support
I’m sorry that you are not completely satisfied with your cartridges and that you experience a poor printing quality. This should not happen. I understand how upsetting this must be, so please let me help you amend this.
I would suggest using our Print-Scan-Doctor program to get the problem solved. This specifically developed program scans your PC and printer for issues, identifies them and resolves them automatically. Most problems with print quality can be in this way worked out. You can download the Doctor here: support.hp.com/topic/printscandoctor
Should the issue persist then please contact us directly. We would love to work this problem out with you. Choose your preferred method of contact under the following link: hp.com/contactHP
Denise
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Johnny145
from Virginia
Verified Purchase:Yes
I always use this product for my printer. It is really helpful.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: VJHHP
from Kyle, TX
Verified Purchase:Yes
Wish this lasted longer, but I love HP products !!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: corkyd
Verified Purchase:Yes
New black- ZERO print- ? Wasted color cartridges’cleaning’ printheads. Apparently we can’t just clean the black head.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Sambo51
from Alaska
Verified Purchase:Yes
Couldn't get the cartridges to work, kept them for 1 day to adjust to room temp. but when i inserted them only 1 worked, the yellow. So i bought a new (not HP) printer and am back in business.
Performance
1
Response from hp.comBy Kacper, HP Care, November 25, 2021
Hello there,
This is so upsetting to learn that the cartridge which you received was not working properly. I can assure you that we aim to provide nothing short of a reliable experience with our products and support. I can imagine how disappointing this is for you, so let me help you.
In your case please consider returning the defective cartridge to us. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
I do hope that the return process will go smoothly and you will be satisfied.
Kacper
HP Care
hp.com/support
This is so upsetting to learn that the cartridge which you received was not working properly. I can assure you that we aim to provide nothing short of a reliable experience with our products and support. I can imagine how disappointing this is for you, so let me help you.
In your case please consider returning the defective cartridge to us. Instructions for completing the return and exchange process are at:
store.hp.com/us/en/cv/returnsandexchanges
I do hope that the return process will go smoothly and you will be satisfied.
Kacper
HP Care
hp.com/support
Written by a customer while visiting hp.com