Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: Kenpat
from Bham Al
Verified Purchase:Yes
Printer ink is printer ink. No complaint there. But 12 days delivery time is pitiful.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Konehead
from Burleson , Tx
Verified Purchase:Yes
Great as always long lasting. Good clarity and easy to order.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lk Schenk
from Michigan
Verified Purchase:Yes
Cartridge will not work in my printer!!! Replaced properly. When I try to print, no black print.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, August 2, 2021
Hi,
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective when you got it and should be returned.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear out the clogs in the tiny inkjets. The routine might need to be run more than once to clean out the clogs completely.
To prevent this problem always use the power button on the printer itself to turn your printer off. That gives it time to position the printhead so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
I am sorry that you had this problem. If you checked the ink levels and found no ink, the cartridge could have been defective when you got it and should be returned.
On the other hand, if you do have ink in the cartridge, it is probable that the printhead inside the printer is clogged and not allowing ink through to the paper. There is a cleaning routine available from the printer's menu used to clear out the clogs in the tiny inkjets. The routine might need to be run more than once to clean out the clogs completely.
To prevent this problem always use the power button on the printer itself to turn your printer off. That gives it time to position the printhead so it is protected from excessive drying, which leads to clogs.
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Wa
Verified Purchase:Yes
Terrible product sent “new” but printer detected it as halfway used
Features
1
Performance
1
Response from hp.comBy Mary Chris, HP Care, August 11, 2021
Hi,
My apologies for this happening to you. It is regrettable.
You can return it to us for an exchange. Step by step instructions for that can be found at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
My apologies for this happening to you. It is regrettable.
You can return it to us for an exchange. Step by step instructions for that can be found at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: plupo
from Franklinton, LA
Verified Purchase:Yes
As in the past, my HP cartridge performed flawlessly.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Les Jr
from Columbia SC
Verified Purchase:Yes
Excellent products! Would recommend for anyone, good value.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: tom6104
from redlands, ca
Verified Purchase:Yes
bought it too early because the machine said my ink was not correct.
when it was the same i nk as i just bought.
when it was the same i nk as i just bought.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Buckeye Bill
Verified Purchase:Yes
helps make photos stand out ,last for a good number of photos
Written by a customer while visiting hp.com