Customer reviews from hp.com
HP - 564 Ink Cartridge - Black
Average customer rating
4.1
(6,568 Reviews)
Rating breakdown 6,568 reviews
5 Stars
4,400
4 Stars
674
3 Stars
382
2 Stars
247
1 Star
865
82%of customers recommend this product.
(
3,170 out of
3,872)
Customer Reviews for HP - 564 Ink Cartridge - Black
Posted by: n26w82000
from Florida
Verified Purchase:Yes
what else can you say excellent is excellent
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Vicky465
from Prescott, AZ, USA
Verified Purchase:Yes
I put the new ink in yesterday and it does not print. My husband and I have checked and re-checked that we installed the cartridge correctly. I am unable to print anything now. Please help me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
Reliable
on September 2, 2017
Posted by: suzanne274
from Naples, Florida
Hewlett Packard is the brand I trust for all printer cartridges.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Waatssup
from Plattsburgh, NY
Verified Purchase:Yes
Have been using this ink in our hp printer for 11 years and has not failed us
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
1
Your printers are reasonably priced, BUT !!!!!!!!!
on October 22, 2017
Posted by: Ktoy
from Ga
Verified Purchase:Yes
The cost of replacement cartridges is way to much. I will look into other options when I replace copier. I've always liked your printers but no more
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: JoeB1
from Los Altos, CA, USA
Verified Purchase:Yes
Installing new cartridges is a lengthy chore. One has to clean the contacts several times before the printer recognizes a new cartridge. Sometimes one has to turn the printer off and on before a new cartridge is recognized,
the situation is completely unpredictable especially if you have to print such as the day before a trip when you try to print boarding passes!
the situation is completely unpredictable especially if you have to print such as the day before a trip when you try to print boarding passes!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Dejo1
from New Florence, PA 15944, USA
Verified Purchase:Yes
Black ink cartridge printed 3 all black pages as test pages. Notify showed black cartridge less than 1/2 full. Now getting notice that black cartridge is low. Have only printed 20 or so pages that printed correctly. Cartridges too expensive for this to happen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy HP Support, Social Media, November 20, 2017
Hi, thank you for taking the time to submit a review, I appreciate your feedback and I am sorry for all the inconvenience caused to you. I understand that you are experiencing an issue with your HP 564 Twin Pack Ink Cartridges Black as you are receiving an 'Ink Alert' or 'Low on Ink' message displays on the computer or on the printer's control panel. Remember HP Support is always there to fix all your issues. Please refer the instructions in this document to fix this issue: http://bit.ly/2B8m0Ao If this does not resolve the problem I would recommend contacting HP Support: http://hp.care/2nbNQFi Note that you will need to provide the Warranty Ends date of the cartridge. You can find the warranty end date on the cartridge itself.
Binu
HP Support
Written by a customer while visiting hp.com
Posted by: kcr1929
Verified Purchase:Yes
HP Black Ink 564 constantly clogging up printhead on my HP Photosmart 6520 AIO Printer. Only 10 attempts at trying to clean printhead that can not be removed and the cartridge was empty again. I have new cartridges that I wish to give away because I can not solve this problem and would have another save money. I will include the other color cartridges. They worked just fine.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Marian, Some, December 12, 2017
Hello, sorry to hear you are experiencing an issue with your HP Black Ink 564 Cartridge. If you suspect you have received a non-original cartridge, please contact the seller. To resolve the issue, you can try cleaning the electrical contacts as shown in Step 3 http://hp.care/2qsfLG1. If this doesn’t resolve the error please contact HP Support for a replacement http://hp.care/2nbNQFi
Marian
HP Support
Marian
HP Support
Written by a customer while visiting hp.com