Customer reviews from hp.com
HP - 61 Ink Cartridge - Black
Average customer rating
4.6
(11,861 Reviews)
Rating breakdown 11,861 reviews
5 Stars
9,622
4 Stars
1,000
3 Stars
426
2 Stars
176
1 Star
637
93%of customers recommend this product.
(
6,071 out of
6,548)
Customer Reviews for HP - 61 Ink Cartridge - Black
Posted by: Bad Toner
from Clearwater, FL
Verified Purchase:Yes
The cartridge that was delivered to me did not work so I had to go out to the store to buy one. I waited over a week to receive the order and I couldn't wait any longer to have a working cartridge!
No, I would not recommend this to a friend.
Response from hp.comBy Amanda , HP Care, September 22, 2022
Hi there,
It's a hassle that the original cartridge didn't work for you. The wait time was probably an additional issue. I am sorry we didn't meet expectations on either of these points. If you still would like a return of the first cartridge, go to www.hp.com/us-en/shop/cv/returnsandexchanges. You can discuss your experience with HP at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
It's a hassle that the original cartridge didn't work for you. The wait time was probably an additional issue. I am sorry we didn't meet expectations on either of these points. If you still would like a return of the first cartridge, go to www.hp.com/us-en/shop/cv/returnsandexchanges. You can discuss your experience with HP at www.support.hp.com/us-en/contact-hp/.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Concerned2
from Oshkosh, WI
Verified Purchase:Yes
Terrible! Ordered two cartridges and neither worked. Printer told me they needed to be replaced. Went and purchased one from the store and worked perfectly.
No, I would not recommend this to a friend.
Response from hp.comBy Amanda , HP Care, September 27, 2022
Hello there,
I'm sorry you get an error message on both cartridges! Your experience missed our goal for customer engagement. I'm thankful you were able to resolve the problem by getting a cartridge from the store. Let's help you get a return from HP for the cartridges that didn't work. Go to www.hp.com/us-en/shop/cv/returnsandexchanges to start your return.
Amanda
HP Care
www.hp.com/support/
I'm sorry you get an error message on both cartridges! Your experience missed our goal for customer engagement. I'm thankful you were able to resolve the problem by getting a cartridge from the store. Let's help you get a return from HP for the cartridges that didn't work. Go to www.hp.com/us-en/shop/cv/returnsandexchanges to start your return.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: A. J. Z.
from Lithia, FL
Verified Purchase:Yes
Pricey but it works.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: A. J. Z.
from Lithia, FL
Verified Purchase:Yes
Pricey but works.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Donna26
from Camden Ohio
Verified Purchase:Yes
This ink last ling
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Caty
Verified Purchase:Yes
HP makes it so easy to order ink. Unfortunately, my printer is old and one day this ink in this size, will no longer be available.
Written by a customer while visiting hp.com
Posted by: Barginhunter
from Kansas City Kansas
Verified Purchase:Yes
Excellent comparative price for HP 61 Black ink cartridge. Free shipping was the reason for buying from them versus buying elsewhere.
Written by a customer while visiting hp.com
Customer Rating
5
It's the only cartridge my printer will take.
on September 27, 2022
Posted by: sherb
Verified Purchase:Yes
It does what it's supposed to do.
I would recommend this to a friend!
Written by a customer while visiting hp.com