Customer reviews from hp.com
HP - 61 Ink Cartridge - Black
Average customer rating
4.6
(11,861 Reviews)
Rating breakdown 11,861 reviews
5 Stars
9,622
4 Stars
1,000
3 Stars
426
2 Stars
176
1 Star
637
93%of customers recommend this product.
(
6,071 out of
6,548)
Customer Reviews for HP - 61 Ink Cartridge - Black
Customer Rating
5
pricing........................................
on June 14, 2022
Posted by: dark1
from attica, ohio
Verified Purchase:Yes
good price................................................................
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: polkashirl
from germantown,IL
Verified Purchase:Yes
did not get enough copies from the ink cartrige HP61XL black
Performance
1
Response from hp.comBy Amanda, HP Care, February 12, 2022
Hi,
This event is unfortunate. We want all of our customers to be impressed with our products and service. From your review, it's unclear how many copies were produced. Remember, all advertisements are an average. Page yield can vary, based on a variety of factors.
My main idea is for you to join the instant ink program. It replaces your cartridge before you finish the current one.
Here are some other general tips:
Avoid printing complex designs, photos, or text-heavy pages.
Keep your printer away from humid or dry environments.
Always turn off the printer if you can. It protects the cartridges from drying.
- Amanda
HP Care
http://hp.com/support/
This event is unfortunate. We want all of our customers to be impressed with our products and service. From your review, it's unclear how many copies were produced. Remember, all advertisements are an average. Page yield can vary, based on a variety of factors.
My main idea is for you to join the instant ink program. It replaces your cartridge before you finish the current one.
Here are some other general tips:
Avoid printing complex designs, photos, or text-heavy pages.
Keep your printer away from humid or dry environments.
Always turn off the printer if you can. It protects the cartridges from drying.
- Amanda
HP Care
http://hp.com/support/
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
New cartridge did not work in my printer or my friends printer.
Performance
1
Response from hp.comBy Amanda, HP Care, February 12, 2022
Hello Raymond,
Thank you for providing information about the incident. Subpar customer outcomes are regrettable. Assuming your friend shares the same printer model, it sounds like a specific issue with the cartridge.
Check that there is no tape or plastic left on the cartridge. Sometimes, these items prevent the cartridge from printing. Reset the printer and replug it in the energy source.
If those two actions do not yield a positive result, return or exchange the cartridge. The link to HP support is https://support.hp.com/us-en/contact-hp.
- Amanda
HP Care
http://hp.com/support/
Thank you for providing information about the incident. Subpar customer outcomes are regrettable. Assuming your friend shares the same printer model, it sounds like a specific issue with the cartridge.
Check that there is no tape or plastic left on the cartridge. Sometimes, these items prevent the cartridge from printing. Reset the printer and replug it in the energy source.
If those two actions do not yield a positive result, return or exchange the cartridge. The link to HP support is https://support.hp.com/us-en/contact-hp.
- Amanda
HP Care
http://hp.com/support/
Written by a customer while visiting hp.com
Posted by: MaggieLand74
from Alabama
Verified Purchase:Yes
Black ink is great and bright. The color cartridge very dull and red is light pink after printing two pages a boxed popped up and said my color ink cartridge is not an original HP cartridge and then I closed that box and another popped up and said my color ink is out of ink yup after two pages of text and not all color but black as well. Again no problem with the black ink.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Lindy Jo
Verified Purchase:Yes
This is as good as you would find anywhere else if you could find it anywhere. I live in a small town and all of the stores here were out of it! Better than going out and looking it plus it was delivered right to my door.
Written by a customer while visiting hp.com
Posted by: Erro
Verified Purchase:Yes
Ink is good, reliable. Ordering is cumbersome. Have to go thru sales pitches for costly items.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
It leaked and quit working within the first few times that I used it.
Response from hp.comBy HP Care, January 23, 2022
Hello there Anne,
The color cartridges are experiencing two different but related events. If there is a leak in the printer, the cartridge is damaged or defective. We advise handling and inserting the cartridges carefully to prevent leaks from occurring. Still, sometimes leaks are unavoidable.
As for the cartridges not working after the leak, it is due to the leaky cartridge. The printer won't run because it detects the leak. The leak could damage the printer, so dispose of the cartridge and clean any ink spots. If you have questions, feel free to reach out to HP support.
Amanda
HP Care
www.hp.com/support/
The color cartridges are experiencing two different but related events. If there is a leak in the printer, the cartridge is damaged or defective. We advise handling and inserting the cartridges carefully to prevent leaks from occurring. Still, sometimes leaks are unavoidable.
As for the cartridges not working after the leak, it is due to the leaky cartridge. The printer won't run because it detects the leak. The leak could damage the printer, so dispose of the cartridge and clean any ink spots. If you have questions, feel free to reach out to HP support.
Amanda
HP Care
www.hp.com/support/
Written by a customer while visiting hp.com
Posted by: Aliceel
Verified Purchase:Yes
The cartridges run out of ink far earlier than they are supposed to. An order that said it would do 1000 copies did not do 250
Written by a customer while visiting hp.com