Customer reviews from frigidaire.com
Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - White
Average customer rating
3.9
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
64
4 Stars
41
3 Stars
18
2 Stars
8
1 Star
13
79%of customers recommend this product.
(
111 out of
141)
Customer Reviews for Frigidaire - 16.3 Cu. Ft. Top-Freezer Refrigerator - White
Customer Rating
3
Fair to middling
on June 9, 2016
Posted by: Skipdog
from Kentucky, United States
It is working properly and was relatively inexpensive, though there are a few negatives. The compressor is very loud, there are constant pops and cracks throughout the cycle (sometimes when idle) and there is ice forming in the freezer around the gasket, which I seemingly can't get properly sealed. With the space above the top shelf and deli meat tray would be a nice addition.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 29, 2016
Thanks for taking the time to share your recent refrigerator experience with us, Skipdog. Some of the sounds you’ve been hearing are part of your appliance’s normal function. For example, during defrost cycles, water dripping onto the defrost heater may cause a hissing or sizzling sound. After defrosting, a popping sound may occur. I hope this helps! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great second fridge or basement fridge
on July 21, 2016
Posted by: Marta15
from St Paul, MN, United States
I love the size and use of it for our basement. I was dumbfounded to learn (after the purchase) that the freezer does not adequately freeze anything with sugar in it (I.e. Ice cream or Popsicles). Works fine to freeze extra meat but seems silly to make such a fridge with a freezer that only freezes some items. I learned this after having a repairman come as I assumed it was broken when my ice cream was soupy and Popsicles soft.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 12, 2016
Marta15, so sorry to hear about your ice cream experience with your refrigerator. Ice cream composition plays a role in its tendency to freeze; ice creams with higher water content may freeze at warmer temperatures than those with higher fat and sugar content. I would suggest storing your frozen goodies in the rear of the freezer compartment on the bottom (cold air sinks) where there is less air flow. If this doesn’t help, please reconnect with us directly. Warm regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
not the best...
on July 25, 2015
Posted by: mstee45
from Chicago, IL, United States
I bought this fridge in February 2015 and have replaced the handles on the door two times already. I have no children and my mom who's a senior lives with me. We are the only two using the fridge and the door handles continue to Crack along the top where the screws are connecting the handle to the door. My second complaint is that my unit runs very loud.....it's as loud as my older unit I got rid of. I am not very happy with this purchase
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, August 6, 2015
Hi Mstee45! We greatly appreciate your critique on your new refrigerator, model FFTR1614QW. Our team will evaluate your review to help in implementing future design improvements to our product lines. Should you need assistance, please call us directly. Best Regards –
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good Basic Fridge
on August 26, 2015
Posted by: oldcook
from Illinois, United States
No fridge should be built without a meat/cheese drawer........:(
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 4 momths
on November 12, 2015
Posted by: km cc
from Southeast Pennsylvania
I bought this as a garage refrigerator, as I was told it made for this use. It worked fine for about 4 months and then froze everything in the refrigerator compartment. I have been waiting for almost a month to get it diagnosed and fixed. I would really like it replaced.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Representative, November 28, 2015
Hello, km cc! Thank you for your time and comments concerning our Frigidaire Top Freezer Refrigerator. I'm confident our Authorized Service Providers will get your refrigerator back to optimal performance. If you have any additional issues please give us a call directly. I appreciate your feedback and comments. Thanks again for being a part of the Frigidaire family! –Kindly, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on December 17, 2015
Posted by: DonnaMS
from Cleveland, OH, United States
The handle broke off right after I installed the refrigerator. Fortunately the manufacturer sent me two new ones for free. I wonder if I was sent two handles because they break so easily.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Good price and size
on February 17, 2016
Posted by: SRVCTEC
from Central Kansas
I bought this in August 2015 and within three and a half months, it started not maintaining proper temperatures. It gradually started getting less cool so I gradually turned the fridge dial colder as well as the freezer slide control until they were eventually at the max cold level but still wouldn't keep the temperature cold enough. Had to have it repaired under warranty and the tech replaced the main control unit. Seems to be okay a few weeks later but I don't trust it and probably won't buy Frigidaire brand again. I bought it because it's supposedly made in the USA.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, February 26, 2016
Hi SRVCTEC, thank you for choosing Frigidaire for your household needs. I understand that you recently had service on your refrigerator. If you should have any questions, please feel free to contact us directly. Thank you for being a loyal consumer! Kindly, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer works, refrigerator section does not.
on July 13, 2016
Posted by: Jmismas
from Eastlake, OH, United States
Has not worked well since purchased. Had recent service technician, and now waiting for parts.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, July 29, 2016
Thank you for sharing your recent refrigerator experience, Jmismas. After reviewing your account, I see that one of our Schuenemann Electric Service was able to successfully resolve your concerns. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com