Customer reviews from Samsung US
Samsung - Refurbished Galaxy Note5 4G LTE with 32GB Memory Cell Phone - White Pearl
Average customer rating
4.7
(2,802 Reviews)
Rating breakdown 2,802 reviews
5 Stars
2,235
4 Stars
474
3 Stars
52
2 Stars
15
1 Star
26
96%of customers recommend this product.
(
2,662 out of
2,761)
Customer Reviews for Samsung - Refurbished Galaxy Note5 4G LTE with 32GB Memory Cell Phone - White Pearl
Customer Rating
3
Screen not designed well
on July 25, 2017
Posted by: gibee
from New Jersey, USA
Expertise:Intermediate
I had owned the Note5 for 18 months and loved it. I also had previously owned and loved the Samsung 4 and was thoroughly impressed. However, the screen design on the Note 5 has an issue. Never dropped the phone and had no apparent scratches or dings but once I had attempted to replace a screen protector I found that the original glass screen pulled away from the phone itself! The phone was not repairable!
And without insurance I am stuck in a hole.
I have read many other reviews of all types of issues with the screen. I wish I read them before I purchased the Note 5.
And without insurance I am stuck in a hole.
I have read many other reviews of all types of issues with the screen. I wish I read them before I purchased the Note 5.
Pros: Realistic color, Lightweight, ease of use
Cons: Did not meet expectations, Poor quality
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great for personal and business
on July 29, 2017
Posted by: Realestatecourtney
Expertise:Intermediate
I bought this phone knowing I'd be needing high end technology as a real estate agent. I needed something that would be fast, easy to read, and compatible with my work needs. This phone meets every standard I have and I haven't even figured out all of the cool things it's does!!
Pros: Bright display, Realistic color, Durable, Lightweight, Built-in speakers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with excellent features
on August 3, 2017
Posted by: Luvking48
from Brooklet, GA 30415, USA
Expertise:Intermediate
The phone looks brand new. It has a temper glass protection I also have an otterbox for it.
Pros: Bright display, Realistic color, Durable, Inexpensive, Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Size is uncomfortable to carry
on January 6, 2018
Posted by: Johnnurseleader
from Florida
Expertise:Intermediate
I wish this phone was about 20 % smaller so guys to carry easier in a pocket....
It does get warm at times and you can't change batteries.
It is a great phone best I ever had.
Waterproof would be nice and .front facing speakers
It is a great phone best I ever had.
Waterproof would be nice and .front facing speakers
Pros: Bright display, Realistic color
Cons: Too big
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Baterry Life
on January 10, 2018
Posted by: Phrakon
from Temecula, CA, USA
Expertise:Expert
I love just about everything... But the baterry isn't great.
I did try everythings and still drain so fast, with a fully charged I have maybe 3 hours.
I did try everythings and still drain so fast, with a fully charged I have maybe 3 hours.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice
on February 7, 2018
Posted by: lillme
from Tulsa
Expertise:Intermediate
I have to say I do love my phone but there are a couple things that I think could be better one the battery sucks it still dies really fast especially when you use your phone on the internet it also still heats up on the screen if those two things could be fixed I would definitely give this phone a 5-star rating
Pros: Bright display, Durable, Lightweight, Built-in speakers
Cons: battery life
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Where's the back button?
on February 11, 2018
Posted by: wordbuff
I USED TO love my NOTE 5, but somehow every function and app no longer offers use of the BACK BUTTON. On Facebook and the message apps, when I click on a video or picture, I can no longer use the back button OR ANY BUTTON to return to FB or the msg app. I have to close it out and start again. These are only two examples of the LOSS of the USE of the BACK BUTTON. Hmmmmm... I wonder if Samsung has increasingly disabled the use of the back button in order to press me into buying their newest product, NOTE 8? NOT happy.
Pros: Durable
Cons: Did not meet expectations, dwindling features
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Note 5!
on April 1, 2018
Posted by: Ombrerose53
from Belleville, NJ
Expertise:Intermediate
I've had my Note 5 for 2 years now. It is a great phone & I've never had a problem with it. With each upgrade it maintains functionality at a high level.
Pros: Bright display, Realistic color, Durable, Built-in speakers, great camera, good size fits well in the hand. not small.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US