Customer reviews from Samsung US
Samsung - Refurbished Galaxy Note5 4G LTE with 32GB Memory Cell Phone - White Pearl
Average customer rating
4.7 out of 5
4.7
(2,802 Reviews)
Open Ratings Snapshot
Rating breakdown 2,802 reviews
5 Stars
2,235
4 Stars
474
3 Stars
52
2 Stars
15
1 Star
26
96%of customers recommend this product. 
(
2,662 out of 2,761
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Galaxy Note5 4G LTE with 32GB Memory Cell Phone - White Pearl
Customer Rating
5 out of 5
5
Great
on January 25, 2017
Posted by: Jurun
from Utah
Expertise:Intermediate
I have always love the Note line. The Note 5 does not disappoint.
Pros: Bright display, Realistic color, Lightweight
Cons: price
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Note yet!
on March 5, 2018
Posted by: Golf62krk
from Northwestern state
Expertise:Intermediate
I've own a Note 3, Note 5, and now this Note 8. Definitely an improvement, which it should be. But I think it's probably the best phone on the market today.
Pros: Bright display, Realistic color, Durable, Lightweight
Cons: cost! but that is the same for all cell phones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money
on September 8, 2015
Posted by: Billyvbva
from Virginia Beach Va
Expertise:Intermediate
I have been using my note 5 for a few weeks now. Ill have to say it feels like a great phone till its on and your trying to do stuff. It is laggy and locks up almost 80% of the time im using it. i would think i would get a super fast device but this locks up way to much in my use.
Cons: Poor quality, Did not meet expectations
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not able to use a card and doesn't come in 128 gb
on November 29, 2015
Posted by: mharper
from Cookeville, TN, USA
I would love to upgrade, but you left me hanging. I want to be able to at least put a card in it to upgrade my storage. Only goes up to 64gb. I would like the edge to, but there again the same problem.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Would love to see!
on December 30, 2016
Posted by: Beeperbuddycols
from Columbus Georgia
Expertise:Expert
The notification text font needs the ability to be changed to large or small letters(the feature on the note 4 should have carried over to the note 5 ie....volume button worked wonderfully for this!) The camera app needs to be easier for editing pics ie.....cropping pics) but overall it's an amazing phone!
Pros: Bright display, Realistic color, perfect size
Cons: font size of notification on front display needs t
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Phone, but dire design flaws
on November 1, 2015
Posted by: Brooklyne
from West Virginia
Expertise:Intermediate
For the first few weeks of having this phone, everything was great, besides it being smaller and having slightly less battery power than expected. I loved it, and one of my favorite features was the S pen, but through the the last few weeks, I have found it accidentally clicking and releasing itself. I found it many times just dangling out of my phone randomly without touching it; this made me terrified of loosing it whenever I took my phone anywhere, and I was right to be afraid, I noticed it missing the other day after a night of treat or treating and can't find where it fell out at. Now I am left with either buying a new (and quite expensive) pen, and risk loosing it again due to no fault of my own, or just leave a gaping hole in my phone and have S pen features clutter it . The S Pen was the reason I bought this particular phone, and I am more than disappointed by this flaw. The shorter than expected battery life I can deal with, no SD card I can deal with, but a disappearing S Pen I can not deal with.
Pros: Realistic color, Bright display, Built-in speakers, Durable, Lightweight, amazing front and rear camera, many colour options, easy to find cases for
Cons: Did not meet expectations, s pen falls out randomly, smaller than expected
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do Not Like It.
on October 9, 2015
Posted by: SuzinFlag
Three words................................. I Hate It.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
very difficult to use if you are not tech savvy
on October 30, 2015
Posted by: cabg2074
from Harrisburg
Expertise:Beginner
It would be fantastic if the phone came with a manual. The only thing I like about this phone is the camera. It goes dark too fast, changes screens in the middle of what I'm doing, then I can't get it back. I have wanted to place it under my car tire and drive over it. I feel it was also extremely expensive.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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