Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Average customer rating
4.5
(27,529 Reviews)
Rating breakdown 27,529 reviews
5 Stars
18,626
4 Stars
6,374
3 Stars
1,488
2 Stars
602
1 Star
439
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Customer Rating
5
User Friendly Program
on February 18, 2016
Posted by: Grandma42
I've been using Turbo Tax and Tax Cut for over 15 years. I love Turbo Tax because it is easier to use and calculates the refund / amount due as you enter data so you can see the status of your taxes instantly.
What's great about it: Easy to understand; asks all the questions and all I had to do was plug in the numbers.
What's not so great: Sometimes had to click on a few extra steps to get details I needed to determine if the subject applied to my taxes.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It gets better every year!
on February 18, 2016
Posted by: bigd1943
This customer did not provide a text review.
What's great about it: 2015 return Deluxe product was the easiest to use to date
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs a little work
on February 18, 2016
Posted by: Thomasgeorge
1. No way anyone is going to know to go to "Other Taxes" and go thru the question process to finally know that's where they ask you to enter your IRS Identity PIN number so it goes on your transmitted 1040. It should have been asked at the beginning, when the profile is done. I tried "override" onto the 1040, but the IRS would not accept the transmission.
2. More clarification as to what "marketplace" health plans are and whether they require a 1095-A form. There should have been a choice there that said Check "NO" if your "Health plans issue a 1095-B" , thus allowing me to proceed thru the health plan reporting option.
2. More clarification as to what "marketplace" health plans are and whether they require a 1095-A form. There should have been a choice there that said Check "NO" if your "Health plans issue a 1095-B" , thus allowing me to proceed thru the health plan reporting option.
What's great about it: Mostly easy to understand
What's not so great: 1. No easy way to enter the IRS Identity PIN #. 2. Poor description of health plans
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Enjoy doing my taxes!
on February 18, 2016
Posted by: Cocorolla
The Deluxe version suited our needs perfectly. This year I had a small stock sale and I even was able to input that information and calculate the very small capital gain. I look forward to doing my taxes; it's almost like playing a game as I see the refund totals calculate.
What's great about it: It's so easy to input all the information and you keep my basic data from year to year.
What's not so great: No negatives that I can think of. I'm more confident that I received all my deductions than with my old CPA.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 18, 2016
Posted by: jack1762
The program take you step by step, so you do not miss any thing.
What's great about it: Very easy to use,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
ill use TT again next year!
on February 18, 2016
Posted by: CAsFINESTx707x
I couldn't find where to input my Union Vacation fun in.
Not sure on where I could find some info about line 31 I think it was.
Other than that it was so easy!
Not sure on where I could find some info about line 31 I think it was.
Other than that it was so easy!
What's great about it: user friendly
What's not so great: a few confusing parts
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not quite up to it
on February 18, 2016
Posted by: jjgboulder
Submitted my return, said I had a refund of $1,000. PDF said I owed $4,000. Reopened the return, saved the PDF, and it now said I had a refund of $1,000. So was it a refund of $1,000 or a payment of $4,000.
What's great about it: Easy to follow
What's not so great: Significant calculation error
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Getting a Little Sloppy
on February 18, 2016
Posted by: Spainy53
We have been using TurboTax since 1997, and probably will continue -- provided they correct the gradual slide from excellence towards mediocrity in recent years.
A major strength of TurboTax is its straightforward user interface. As I am legally blind and must use ~500% screen magnification, I greatly appreciate the uniform placement, size, shape and color of controls.
Wrapped in this comfortable interface, however, are some disappointing inconsistencies.
The most glaring example came when choosing how to pay amounts owed and receive refunds. In our case, we owed some to Federal, and when I chose to deduct from my bank account, TurboTax had the bank name, routing and account number s from last year. Nice...
...but then when I asked that my state refund be deposited to the same account, TurboTax presented me with 3 empty fields.
In itself, this is a relatively small detail, but there were some other issues that should have been caught and corrected before release.
The most peculiar was on the page for entering information for the federal energy credit, where it asks for credit amounts from prior years back into the mid-2000s.
For some reason, there is no entry field for 2008 -- and, to my consternation, that WAS a year when we indeed HAD a federal energy credit. No workaround for that (although, come to think about it, there might have been -- via "Go to Forms" -- but this remains a glaring omission).
Another disappointment was on the page for entering 529 plan information. It wants contribution totals for 2015 and 2014 (easy enough) but then asks for "carryover" from 2014 -without ANY explanation of what is meant by this.
Words like "carryover" do not have a single, universal, specific meaning in the financial world, but can mean different things in different contexts. It sure would have helped to have had a "What's this?" link or some other way to identify exactly what was wanted here.
Another descriptor I used was "sloppy," and my biggest gripe in this regard is that when revisiting a portion of data entry -- say, to add an item under employee expenses -- I got asked the same barrage of introductory questions I had already answered upon entering that section the first time.
TurboTax should have retained answers to straightforward questions like am I a farmer or did I die in the war and presented them -- in brief summary form, giving me the option to click an [EDIT] button to revise them -- and let me get straight to the data entry portion.
No doubt it's cheaper not to code a summary and express lane but to just loop the user back into the Q&A section -- but for the user, this is not productive and may lead to errors.
Keys to the value of such software are clarity, efficiency and integrity. My tax circumstances are very simple -- standard deduction -- yet I encountered flaws in all three of these. If the most direct paths through this software have that many ruts and potholes, what might be lurking on the less-traveled back roads?
What's great about it: User interface basics are still quite good.
What's not so great: Inconsistent at retaining previously-entered information.
Written by a customer while visiting turbotax.intuit.com