Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Average customer rating
4.5
(27,529 Reviews)
Rating breakdown 27,529 reviews
5 Stars
18,626
4 Stars
6,374
3 Stars
1,488
2 Stars
602
1 Star
439
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Customer Rating
4
Not as good as it ought to be
on April 18, 2016
Posted by: unicoisky
While Turbotax is thorough and generally easy to use, it asks high level questions, to which, if you say no, it should indicate clearly that you addressed the various detailed questions, by saying the topic isn't applicable. Instead you get a listing indicating START for each of the sets of detailed questions. Going through these just shows the detailed questions are no more applicable than the high level question. I would prefer to just have the high level question acknowledge the detailed questions if I say NO (in other words the topic is not applicable). I wasted time addressing the details.
What's great about it: Thorough and generally easy to use
What's not so great: Doesn't really show on an itemized return when you have reviewed and dismissed a category
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 18, 2016
Posted by: gregxxxxxx
all the marketing crud gets a little tedious. I just paid money to do my taxes and you keep trying to get more money from me.
other then the marketing crud its pretty good.
and the review doesn't let you use the word cr#p
What's great about it: quick 2nd time around
What's not so great: slow the first time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
PINs & 1099Q
on April 18, 2016
Posted by: cdwith4
I had to enter 3 different PIN's this year - one for my signature, one for e-filing, and a third, called the IP PIN, for potential tax fraud on my 2014 taxes. I thought I had the numbers I needed, but because I lost the IP PIN mailed to me last year, I was unable to e-file. I didn't get prompted to input the IP PIN, which was found under "Other Tax Situations". I waited to file my taxes until the end, and when I realized I didn't have the PIN, it was too late to get the PIN from the IRS. Therefore, I had to mail my taxes. I would like to have been asked about the IP PIN up front so I would have realized that it was different then the other two (it is a 6 digit number, as opposed to 4 or 5 digits) and then I would have had time to get it mailed to me.
I also had trouble with my 1099Q being counted as income and getting taxed because our MAGI was too high. Even though the distibution was less than our college costs as reported on our 1098T, TT would not allow them to be considered. This needs to be fixed, or at least when asking if you received a 1099Q, it should be stated that you are not required to file it, I spent hours trying to fix this, and finally just took it out.
Otherwise, happy with TT. I am a 5+ year TT user.
What's great about it: Allows you to enter all PINs
What's not so great: Didn't prompt me for IP PIN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
98% Satisfied
on April 18, 2016
Posted by: smh63983
We've used TurboTax for many years. This is the first year we submitted a question to the Community for help. We didn't get an answer back. Hoping that part of the return was done correctly.
What's great about it: Great for non-tax experts
What's not so great: No guarantee of getting help with questions re: personal situations
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
So Buggy
on April 18, 2016
Posted by: emac651
I downloaded the Deluxe product on my Mac. It was so buggy, then froze, crashed and saved NOTHING. And the state tax was EXTRA - yet the product description said it was included.
I don't know why I bother with this product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Last Minute Filer
on April 18, 2016
Posted by: SusanBennett
The software asked good qestions while reviewing income and deduction items
I had several problems at the end while filing the return. I had trouble logging into the Turbo Tax website to pay the e-filing fee.
What's great about it: Good qestions
What's not so great: Problems at the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some problems, but good overall
on April 18, 2016
Posted by: kj1979
Incorrect entries included things like titles entered in address lines and $ amounts entered in the wrong box on form, even though they were entered correctly on the step-by-step.
What's great about it: Easy to use
What's not so great: some auto-fill forms were filled out incorrectly and and had to be corrected manually.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
got it done!
on April 18, 2016
Posted by: ThorVonHooligan
This customer did not provide a text review.
What's great about it: Federal information was great
What's not so great: Clarifying information for New Jersey was absent
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com