Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Average customer rating
4.5
(27,529 Reviews)
Rating breakdown 27,529 reviews
5 Stars
18,626
4 Stars
6,374
3 Stars
1,488
2 Stars
602
1 Star
439
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Customer Rating
3
Tedious but OK
on April 17, 2016
Posted by: MarkBE7777
Turbotax isn't too bad, but doesn't get much better each year. For instance, each year it asks answers it should already know the answer to, from information it imports from copies of previous year's returns. I've filed with it for about 15 years.
Mortgages points: It still never knows how much of my loan points have been amoritized each year - I've learned to keep hand-written paper copies I update each year. If it has a data gap, I should be able to type that in once and have the data carry over from year to year.
It would also be nice if I could review the imported data and be able to see where it came from. For instance, in 2013 I refinanced my home mortgage, so the points counted in my schedule A included the remaining points from my old mortgage, plus an amortized amount from my new mortgage. To see the portion of amortized points so far, I'd like to see the breakout of amounts per year so far.
It asks me if I got a Federal refund last year, but should know if I did or didn't, and could maybe just show the data and have me verify. It does the same thing for State, asking if I got a refund last year and if so is it taxable. It should already have that data. Instead, I have to pull up a copy of last year's return a number of times - very time consuming and inefficient.
However, I'd say that submitting my Federal & State together this year was easier for 2015 taxes.
What's great about it: Good guidance questions
What's not so great: asks redundant questions
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Smooth Sailing
on April 17, 2016
Posted by: chuckpt
This customer did not provide a text review.
What's great about it: Well Organized and easy to follow
What's not so great: There are a few instances where the forms don't match the income
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Making it easy
on April 17, 2016
Posted by: sagodwin
Turbo Tax continues to impress me with the in-depth coverage of all kinds of tax situations.
What's great about it: numerous tax situations covered
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Yippee! I Can Do It Myself
on April 17, 2016
Posted by: Blueberrypie1
This is my 2nd year doing my own taxes. I think over time I will feel more comfortable using Turbo Tax, particularly if I start earlier.
What's great about it: Making me more organized for next tax season
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax: six years and counting
on April 17, 2016
Posted by: cbet333
I've tried TaxAct and HR blocks products, and ended up using TuurboTax instead for six years, and coounting. I love the simplicity and all the details. Awesome product.
What's great about it: Intelligent software, guides you through, maximizes your deductions by giving you all options
What's not so great: expensive
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could use more help options
on April 17, 2016
Posted by: Namy
I love the help system, with the capacity to communicate and screen share with a live agent. However, you could drastically reduce the need for this by integrating a better help system into the application itself. For instance - every question (or, at the very least, page) should have the capacity to click maybe a question mark to generate a "what's this?" popup, detailing exactly what is meant (in layman's terms) by the question, and ending with a link to any available documentation by the IRS about it for a more in-depth overview.
Also, the questions on the K-1 stuff start off very straightforward, but quickly delve into questions that are "please give us X information, which can be found in Y place on your K-1" ... and the information does not exist, and (more importantly) I cannot even figure out where the information is SUPPOSED to exist. I had to contact an agent just to figure out that the reason I couldn't find the relevant data is because it doesn't exist on my K-1, NOT because I was being stupid. If it may not be available, mention that!
What's great about it: Generally an easy and stressless way of filing taxes
What's not so great: ... unless you have a K-1, or have no idea what you're doing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid performer, I use it year after year
on April 17, 2016
Posted by: BillC58
This customer did not provide a text review.
What's great about it: Combination of Easy Step and direct access to forms
What's not so great: Little hard to navigate if you break out of the main workflow
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2015
on April 17, 2016
Posted by: cam553
Was easy (after got my records summarized) and accurate -- I like the question and answer format. Very intuitive.
However, printing (rather than e-filing) had unclear (poor) instructions. When you clicked on "print" it does not print. You have to "preview tax forms" and then print in the PDF software after it displays the forms
What's great about it: easy (after got records summarized) and accurate
What's not so great: printing (rather than e-filing) had unclear (poor) instructions
Written by a customer while visiting turbotax.intuit.com