Customer reviews from turbotax.intuit.com
Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Average customer rating
4.5
(27,529 Reviews)
Rating breakdown 27,529 reviews
5 Stars
18,626
4 Stars
6,374
3 Stars
1,488
2 Stars
602
1 Star
439
Customer Reviews for Intuit - TurboTax Deluxe Federal Return + Federal E-File 2015: Deductions & Homeowners - Windows, Mac OS
Customer Rating
5
Help When You Need It!
on April 10, 2016
Posted by: SoCalifGal
I had to find a way to get to "Help" as even those buttons didn't work. Found a way to get help via the phone. Left my contact infor and was informed someone would call within 35 minutes, and they did. MJ helped me, walking me through everything with patience and understanding, as well as an outstanding sense of humor. She stayed on the phone until it was certain that the program was working as it should.
Well done!
What's great about it: Loading of information from previous year; comparisions
What's not so great: This is the first year I have had a problem. Updates wouldn't download.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Da BOMB!
on April 10, 2016
Posted by: FluffyAZ
My husband was so happy that I could do this!
What's great about it: walks you right through
What's not so great: some things not clear enough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Good
on April 10, 2016
Posted by: haigster
It would be helpful if the program let you see your last year's return to verify information (bank accounts, Car info, charitable organizations#. the help is good, although I'd like to see a "where do I enter this form #1099-x, etc." You can find this in the help, but it's not clear which responses are correct. Some responses are from users and it's not clear what's absolutely correct.
What's great about it: Walks you through the return and has good help
What's not so great: Some information hard to find
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Flaws
on April 10, 2016
Posted by: TurboPoo
Too many flaws. The automatic updates would not budge even after several attempts. It stuck on 11 minutes(which is where it started and never moved after 25 minutes. I repeated this nightmare twice. Eventually I had to use a manual procedure which was cumbersome. Ditto with the state forms except that is still not resolved.
What's great about it: Automated
What's not so great: Could not download updates--had to do it manually. State forms would not download either.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Made my return easy!
on April 10, 2016
Posted by: Doreen3123
Inspite of the length of time it to load the software, the returns were completed and e-filed in an hour! Thank you!
What's great about it: Very simple to follow the prompts and complete my returns
What's not so great: Took a very long time to load.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Turbo Tax rescue!
on April 10, 2016
Posted by: PAtax2
Long time Turbo Tax user. I am hooked on this and can't imagine doing taxes without a super tool like Turbo Tax.
What's great about it: coy last year's info, set you through each item
What's not so great: not all info transfers to State return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TOM TOM
on April 10, 2016
Posted by: TAWTAW
This is agony and getting worse each year . . . when can we go to a simple system, like a flat tax?? Thank goodness for a good program like TT to help out with it!!
What's great about it: Very thorough, quick calculations.
What's not so great: Laborious process, but getting better each year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just one thing
on April 10, 2016
Posted by: CJEW
On the Cons side: I have a W-2 as a statutory employee and have schedule C expenses. The program is not clear in entering this information and throws an error code about the schedule C not belonging properly to the W-2. Second or third year for this issue.
Otherwise ... TurboTax is magnificent!
What's great about it: Hard to miss anything.
What's not so great: W-2 for statutory employee with schedule C
Written by a customer while visiting turbotax.intuit.com