Customer reviews from startech.com
Startech - 4 Port SuperSpeed USB 3.0 Hub
Average customer rating
2.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
4
Customer Reviews for Startech - 4 Port SuperSpeed USB 3.0 Hub
Customer Rating
1
Stopped working
on May 11, 2018
Posted by: ma_gecko
Bought this some time ago. It just stopped working. Nothing I connected would work any longer. Tried it in multiple computers. Nothing. Disappointed.
Response from startech.comBy Sam, Customer Support, May 15, 2018
Thank you for your review of ST4300USB3. We're sorry it stopped working for you!
We stand behind our products, and this hub is covered under a 2-year warranty with free lifetime technical support. We recommend contacting us directly so that one of our Technical Advisors can look into this further for you.
You can reach one of our Technical Advisors at 1-800 265-1844 or www.startech.com/chat.
We stand behind our products, and this hub is covered under a 2-year warranty with free lifetime technical support. We recommend contacting us directly so that one of our Technical Advisors can look into this further for you.
You can reach one of our Technical Advisors at 1-800 265-1844 or www.startech.com/chat.
Written by a customer while visiting startech.com
Customer Rating
1
Doesn't work on any PC or with any USB device
on September 4, 2019
Posted by: JBFree
I bought this a month ago, and just got around to installing it this evening. Imagine my disappointment as it absolutely doesn't do a single thing it was advertised to do. checked all the cables, swapped peripherals around to each PC and everything works fine. But absolutely nothing works when connected to this hub. I am very disappointed, to say the least.
Response from startech.comBy Matt, Customer Support, September 13, 2019
We're sorry to hear about the difficulties you're experiencing with our ST4300USB3. It sounds like you may have received a faulty unit if you've tested with multiple USB cables and your USB devices are working apart from the hub. Please contact us so that we can make this right for you at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
5
Small so it fits anywhere.
on September 5, 2014
Posted by: TedL
Great little hub to add to your desktop or laptop.
Written by a customer while visiting startech.com
Customer Rating
1
Unknown voltage
on September 6, 2020
Posted by: sajo
It uses a nonstandard voltage and that voltage is written nowhere on the unit. So I plugged in a 12v power adapter and it broke. I don't know who thought it would be a good idea to use a barrel plug and not write the voltage.
Response from startech.comBy Stacey, Customer Support, September 9, 2020
Hello,
Thank you for your review. The product takes 5V adapter. If you need power specifications for any of our products in the future, they should be available on the respective product page under the "Technical Specifications".
We have passed on your suggestion to include this information on the product itself.
Thank you for your review. The product takes 5V adapter. If you need power specifications for any of our products in the future, they should be available on the respective product page under the "Technical Specifications".
We have passed on your suggestion to include this information on the product itself.
Written by a customer while visiting startech.com
Customer Rating
1
on January 1, 2020
Posted by: Martin UAV
I Bought 2 of the hubs a few months ago and haven't had a chance to rite a review yet. I bought them for a customer site and got a message that the device is not recognized. I thought that it was because it was connected to a corporate PC that had additional devices blocked. I finally got around to trying it on my own PC and got the same message.
Unfortunate its too late to return them.
Unfortunate its too late to return them.
Response from startech.comBy Matt, Customer Support, January 31, 2020
Hello Martin,
We pride ourselves on our high-quality standards and are sorry to hear about the problems you're having while trying to use our ST4300USB3. This USB hub should be plug-and-play and shouldn't have any issues being seen by your computer. Please contact us so that we can help find out what's causing this problem and fix it for you. Our Technical Advisors are available 24 hours a day, 5 days a week and can be reached at www.startech.com/support.
We pride ourselves on our high-quality standards and are sorry to hear about the problems you're having while trying to use our ST4300USB3. This USB hub should be plug-and-play and shouldn't have any issues being seen by your computer. Please contact us so that we can help find out what's causing this problem and fix it for you. Our Technical Advisors are available 24 hours a day, 5 days a week and can be reached at www.startech.com/support.
Written by a customer while visiting startech.com
Customer Rating
5
updated review
on September 5, 2020
Posted by: Dee Dee w
I previously wrote a review stating it never worked properly. Since then, I disconnected and moved it to a different set up. It seems to be working just great now. I'm happy with the product and hope that continues!
Written by a customer while visiting startech.com