Roku product is great however when ever we have had issues with the equipment the support to try and resolve or fix the actual ROKU player has been horrendous.
bought a month ago the downsides are the controller sticks and becomes unresponsive reinstalling the batteries usually fixes this, also sometimes the software lags when switching channels, otherwise works as advertized
Picked up the roku streaming stick and it works great! We also have a roku 2 which is a little faster for somethings, but both do everything we need them to do.
After 2 months of using the Roku Stick, it is malfunctioning. The Roku screen goes all black for a few seconds, then back to normal screen. This cycle is repeated so I can't use the Roku Stick.