Customer reviews from roku.com
Roku - Streaming Stick - Purple/Black
Average customer rating
4.1
(22,886 Reviews)
Rating breakdown 22,886 reviews
5 Stars
12,371
4 Stars
5,306
3 Stars
2,321
2 Stars
1,316
1 Star
1,572
84%of customers recommend this product.
(
18,874 out of
22,528)
Customer Reviews for Roku - Streaming Stick - Purple/Black
Customer Rating
5
So far works as designed
on April 12, 2014
Posted by: AmazonMan
It is no better or worse than any other ROKU I have purchased. I currently have 3 up and running no complaints with any of them. What I do have an issue with is the M-GO payment sign up that ROKU is trying to force on everyone. ROKU does not need payment information. If I decide I want to us M-GO then I will sign-up. But I have multiple other choices. So rearrange your website and put the M-GO signup in its place.
Written by a customer while visiting roku.com
Customer Rating
4
Just started
on April 11, 2014
Posted by: vince1
from California, United States
Gender:Male
I would rate this a 5 star but haven't used it for any length of time yet. It was very easy to set up and get started, and definitely worth the price. I'll re-rate in about a month or two once I've used it for some time.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great for what it is!
on April 11, 2014
Posted by: Geoffrey
from Simpsonville, SC, United States
Gender:Male
For what it is (streaming device), it's great! It supports all the current services such as Netflix, Amazon, Hulu, Crunchyroll, Funimation, VUDU, etc... in one device. Not so great if you're relying on it's local file playback ability.
It isn't overly fast, as there is a little lag time between clicks on the remote, and the response on the screen, but it isn't too bad. The remote is an RF remote, so line of sight isn't needed which is great!
During initial setup I did encounter a very odd problem. The device crawled doing simple navigation. It would take about 45 seconds to a minute to move between tiles. This was resolved by unplugging the power, and rebooting the device. Since then, I haven't encountered this problem again.
The above leads to another contention point. The device cannot be turned off without unplugging it (unless it's powered via USB, then shutting down the device driving that power will shut down the Roku). My receiver doesn't have a rear facing USB thus I must use the wall outlet, and I cannot easily shut the device down. I personally don't like devices which stay powered on all the time, but this would be less of an issue if there was a way via software to reboot the device in case of the problem I described above.
Setting up an account required a credit card which I didn't care to give, because the services I intend to use I've paid for elsewhere already, and I don't need yet another company keeping my personal data. I was able to contact support to have them create an account without a credit card, but I'm disappointed this isn't available to the user outright.
Lastly, my particular stick doesn't seem to make a good connection with my receiver's HDMI ports. The weight of the stick combined with the power cable causes it to pull downward breaking the connection to the receiver. At first I thought the device didn't work with my receiver, but I discovered I just needed to pull it upward to establish a connection. I've wrapped the power cable around a small picture above the receiver which I've pulled forward causing the device itself to stay in the upward position. Not ideal, but it keeps the connection. I'd like to try the USB dongle support is sending those who need it, but I haven't contacted them yet.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great streaming device
on April 10, 2014
Posted by: Katct
from CT, United States
Gender:Female
I pre-ordered 2 of these (this was my first experience with internet on my TV) and we love them, the price is right! I use Amazon Prime, Netflix and PBS Kids on the Roku (I kept basic cable as well - not ready to give it up completely, mainly due to sports). We use both of them on 2 different TV's and they work great, I have had absolutely no problems with either of them. Netflix takes a little while to start up but that is the only negative I have had. I also use my iPhone as a remote occasionally and have watched videos and looked at pictures from my phone on the Roku. I have had no problems with viewing shows or movies (I have internet through the cable company so it is very fast).
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Ready to remove cable completely
on April 9, 2014
Posted by: Sugarbear
from San Antonio, TX, United States
Gender:Male
Just bought the new streaming stick last night. So far I am satisfied. I have an older XD unit on my older TV upstairs and felt it was time to add one to my TV downstairs. Not sure why it takes soo long to boot up but I may be forced to move the power source from the TV's USB connection to the standard wall outlet. This is a standard problem even with my older XD. Would suggest the manufacturer include an HDMI extension cable in the next version of this package. My HDMI connections are on the side of the TV. There is a face plate that forces the stick to be plugged in at an odd angle and the device will not connect correctly to the TV. All of my channels started downloading as soon as I made the connection to my router. So far, not too bad. Look forward to connecting to HULU plus and Netflix to watch movies again in the living room instead of being sequestered into the guest room.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Play Nice and Roku will Send You An HDMI Extender
on April 9, 2014
Posted by: cmorley50
from West Hollywood, CA, United States
Gender:Male
No, I haven't bought a streaming device yet, but after major research all roads lead to Roku. The only complaint about the stick is that it is too large for the HDMI slot on the TV. Roku will send you an extender free of charge if you ask. That's what I call customer service! And the second problem: don't use the USB slot on your TV for power. It's not enough. Use the AC adapter instead. All other problems will magically disappear. I have a more difficult problem, which Roku to buy!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
too slow for daily use
on April 8, 2014
Posted by: DontWannaShare
from GA, United States
Just received stick 3 days ago, its too slow for daily use. Apps takes longer to load. Initial boot time is horrendous. I have it plugged into wall, so it has plenty of juice to run at max capacity. Both physical remote and phone app sometimes are non responsive. Does not register clicks. Guess what....trying to post review and it does not let me for some reason. Tried submitting twice, but failed.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Failed to meet expectation
on April 8, 2014
Posted by: vemula
from NJ
Gender:Male
I bought this a few weeks ago and I was really excited based on the features advertised. We are really disappointed as it takes forever to boot up, streaming is extremely slow, gets stuck several times. Using the YouTube app is daunting. The app does not remember where you stopped watching and reverts back to the beginning. The remote is horrible. It took me almost 3 attempts and 30 minutes trying to forward a movie to where we left off. The remote is not responsive. Extremely disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com