Customer reviews from roku.com
Roku - Streaming Stick - Purple/Black
Average customer rating
4.1
(22,886 Reviews)
Rating breakdown 22,886 reviews
5 Stars
12,371
4 Stars
5,306
3 Stars
2,321
2 Stars
1,316
1 Star
1,572
84%of customers recommend this product.
(
18,874 out of
22,528)
Customer Reviews for Roku - Streaming Stick - Purple/Black
Customer Rating
5
The worlds smallest smart tv
on June 26, 2014
Posted by: DCurrent
from Fort Lauderdale, FL, United States
Gender:Male
Chrome and Apple make space for Roku, The world smallest smart tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
The quality Roku product that we know and love!!
on June 24, 2014
Posted by: Cdub
from Fort Myers, FL, United States
Gender:Male
I upgraded to this Roku from my Roku LT. They worked great BUT they didn't support the new Netflix profiles feature, and I wanted this since my house has 4 Roku LT hooked to all my TVs. Between my kids and my wife...having Netflix profiles was greatly needed! But I couldn't afford 4 Roku 3's which do support Netflix profiles.
The Roku Streaming Stick allowed me to stay in my budget AND have the multiple profile support of the upgraded Netflix....so YES I am VERY happy with it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great little player
on June 22, 2014
Posted by: Guatemike
from Nashua, NH, United States
Gender:Male
If I could give a 4.5 I would, but I will round up. It's a great device. Love it. The content is unbeatable! The only reason for the 4.5 is I happened to get a lemon on first purchase, but Roku replaced it for free. Great customer service. The device is easy to use, but the setup is not as easy as it is supposed to be. Had issues even with the replacement device of the remote not hooking up right away and took a few tries to get it setup. Other than that small drawback, it's wonderful!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
My new favorite toy
on June 21, 2014
Posted by: KarenW
from Chicago, IL, United States
Gender:Female
This is perfect for me. Very easy to set up. I bought Chromecast before this became available. but Roku streaming stick does more, and you don't have to use your computer or phone to turn it on. I have two paid channels that I use the most. The search on Roku can be slow, because you have to choose each letter, although it will give autocomplete choices. For some channels, like YouTube, it's better to search on your computer, and add to playlist. YouTube will also allow you to connect to your TV. I don't understand how this works, but Roku and YouTube prompt you on how to do it. I haven't found anything on the free channels that interests me, but I have plenty of shows to watch on my paid channels and YouTube.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love it!
on June 20, 2014
Posted by: hb3tv
from Dallas, TX, United States
Gender:Female
I've bought two, for both of my tvs. Easy to use. I love this thing! I probably wouldn't even have cable if it wasn't required for HBO, because the ROKU lets you get all kinds of channels and view whatever you want.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
New to Technology
on June 20, 2014
Posted by: Locash
from Michigan, United States
Gender:Male
I do not have a "smart TV" but do have HDMI ports. I got tired of cable company rate hikes so I bought the stick. It is very nice. I needed help in the first week to make it a bit faster. The CS team was great (I used chat). I am old school, but not too old. This was easier than I thought it would be.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Update and Correction to Previous Review
on June 19, 2014
Posted by: GMak
from Bellevue
Gender:Male
In fairness, I must correct a previous review I submitted based on outstanding responsiveness from Roku. I had problems with the Streaming Stick, and difficulties getting through to customer support. I finally got through and they took care of the problem, much to my satisfaction. After receiving my feedback form from that interaction, I received a personal call from a level 3 supervisor, who was all over it. He explained that the problem was not with Roku, but faulty boards with the JVC TV I bought (there was a small stream of similar complaints, and from addition troubleshooting I had done later, I also concluded that it had to be JVC's fault at that point. ) Even though it was JVC's issue, "Roku wants happy customers using its product" and they took care of everything, replacing the unit with an upgraded version, and giving me all kinds of info/help. I was very impressed.
In fairness then, I must revise my review. They have done everything I could have wanted for customer service. They stand by their customers and took "customer satisfaction" to the next level. This is very impressive.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Stopped working
on June 18, 2014
Posted by: inthewind1
from AR
Gender:Female
While I really liked the streaming stick, after @ 6 weeks, it stopped working. It would "unregister" my favorite channels and I had to register the channels I watched several times. I used my stick in the bedroom and would have to go to my pc in another room to register a channel that had previously been registered. Then it just stopped working all together. I also have a Roku 3 in the family room, and it has not had any problems.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com