We don't know if it is the product or not, but we get disconnected every day. Have changed our speed, etc. and still doing it. We are now upgrading our router and hopefully that will do it.
I had a slight problem getting my WIFI to connect. I got in touch with tech support on my PC. The guy was very easy going and nice. We communicated for about 2 1/2 hrs trying to figure out the problem. We tried several things but nothing worked. He said that they would send me a booster cable in the mail. It came really fast and I hooked it up to the stick and I had connection. So I'm very pleased with the tech support that I received. I love my Roku!
The price is little for all the entertainment that you can have adding channels. You can customize to have movie channels, news, music or food shows...Just try to have it like cable do and you will be satisfied.