Customer Reviews for Roku - Streaming Stick - Purple/Black
Customer Rating
4
Even the tech challenged can use it
on October 4, 2015
Posted by: Ms Mad
from St. Louis County, MO, United States
Gender:Female
Roku Streaming Stick was recommended by a friend who is far more technically inclined than I am. I was pleasantly surprised that installing it and navigating through the options wasn't too daunting - and while I'll likely never use many of the paid services available, I particularly enjoy the access to the PBS programs I can view on my schedule.
I love our Roku, we have multiple me and just got a streaming stick for my daughters tv, but the remote doesn't pick up the signal well, so it's hard to get it to work without leaning and bending. One minor drawback, but wouldn't deter me from purchasing.
Bought this a few months ago, it never really worked. Bought it mainly for streaming Netflix. After about 1/2 hour of use picture would jump across screen side to side making it entirely unwatchable. Consulted with Netflix first to make sure the feed was okay, it was, and signal strength was excellent. Did a couple of soft re-sets on my own which didn't fix the problem. Contacted Roku and did a factory re-set, worked for a few minutes then went bad again. The customer service/technical advise from Roku was EXCELLENT!! They walked me through everything and were very patient and helpful. They did all they could and seemed genuinely concerned. Went to retailer for exchange and it had been past 90 days so now I will attempt to return to Roku.
Feature rich and flexible features. Good selection of free and paid channels. Easy setup. But, if you don't have an existing Roku account expect the complete process to take longer than 3 steps and 10 minutes. Roku markets (promotes) it's partners pretty heavily. One downside, the streaming stick buffers too frequently and often pauses at 25% while other streaming devices we own do not.
Connects fine to my wireless and the internet. Worked some when I first took it out of the box. After a day or two, lots of error messages. Now it is worthless. I rate choice of content as poor, since I cannot load any of it. What good are choices if they are not really there?