Customer reviews from frigidaire.com
Frigidaire - Gallery 30" Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.6
(293 Reviews)
Rating breakdown 293 reviews
5 Stars
200
4 Stars
67
3 Stars
18
2 Stars
5
1 Star
3
92%of customers recommend this product.
(
187 out of
203)
Customer Reviews for Frigidaire - Gallery 30" Built-In Gas Cooktop - Stainless Steel
Customer Rating
2
Average product
on August 31, 2019
Posted by: EssWeP
[This review was collected as part of a promotion.] Received as part of builder installation. Working good and the burner options are good. But the spacing between the burners are not appropriate and unable to use all of them at once as each utensil fits too close. Also it cannot take small base cookware and heat dissipate outside and utensils get burned quickly, making us to cook in very low flame. This seems to be design flaws. Also feel not energy efficient.
Response from frigidaire.comBy Online Outreach Specialist, September 4, 2019
Hey, EssWeP! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Needs Better Design
on August 20, 2019
Posted by: RanDev
[This review was collected as part of a promotion.] I have been using this from past 6 months. it is good but needs few improvements in the design. the four burners stay close to each other. they should have a good distance between back burners and front burners. you cannot use all the four at the same time because of the distance between them.
Response from frigidaire.comBy Briana, Online Outreach Specialist, August 26, 2019
Hello, RanDev! Thank you for your feedback! We sincerely apologize for your experience with your Gas Cooktop. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for opportunities for future reference. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lovely stove
on August 19, 2019
Posted by: Shakopee
[This review was collected as part of a promotion.] Beautiful gas stove! Wife was scared to death at first but now she loves it. You can truly control it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!
on August 18, 2019
Posted by: UncleKeith
[This review was collected as part of a promotion.] Everything I hoped I would get with mYbfirst has too
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect for everyday use!
on August 5, 2019
Posted by: drewmndza
[This review was collected as part of a promotion.] the burner works perfectly and easy to cook, my wife and I love to cook and it so easy to clean.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Gas Cooktop
on July 3, 2019
Posted by: Augustine
from St.Augustine
[This review was collected as part of a promotion.] The coating is already coming off one grates on the right side
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, July 9, 2019
Hey, Augustine! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that the coating is coming off of your grates. We recommend making sure that you're not using an abrasive cleaner, only soapy water.
Should you still experience this issue, please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for additional assistance. Kindly, Courtney
While we expect that our products will meet and even exceed our consumer expectations, the events that you encountered is not typical of the products that we produce day in and day out. Rest assured, we make every effort to manufacture quality products, and your concerns have not gone unnoticed.
We understand that the coating is coming off of your grates. We recommend making sure that you're not using an abrasive cleaner, only soapy water.
Should you still experience this issue, please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST for additional assistance. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great look and value.
on July 1, 2019
Posted by: Rawills5339
from Mather
[This review was collected as part of a promotion.] Well made, easy to install. Just what we were looking for. Hard to find dark finish that we needed. Seems very well built. Great low end levels.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Rubber protectors came off within a month!!!
on June 20, 2019
Posted by: Skil
The rubber pieces to protect the cooktop from scratching are mostly burned and came off within a month of use. They don’t hold up to the heat.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 5, 2019
Hello, Skil.
First, allow me to thank you for purchasing our appliances and becoming part of our extended Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST).
Kindly,
R'Shaye
First, allow me to thank you for purchasing our appliances and becoming part of our extended Electrolux family. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. However, we are disappointed to learn you have not had a positive experience. I can certainly understand that you would like a quick resolution. We would like to reach out to you personally to review your concerns. We have attempted a connection with you via email and look forward to your reply. If needed, our customer service team can be reached by calling 1-800-374-4432 Mon-Fri, 8:30am - 8pm (EST).
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com