Customer reviews from frigidaire.com
Frigidaire - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Average customer rating
3.7
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
38
4 Stars
23
3 Stars
7
2 Stars
7
1 Star
15
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Frigidaire - 36 inches - Convertible - Wall Range Hood - Stainless Steel
Customer Rating
5
Great Features
on February 24, 2019
Posted by: Samadarshee
from Phoenix
[This review was collected as part of a promotion.] I bought this with my new house and I am so happy about this
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Awesome looking, but very noisy.
on May 28, 2019
Posted by: Vmo1
from Myrtle Beach
[This review was collected as part of a promotion.] It’s been in for several weeks and when the fan is turned on it has a loud rattling sound. I believe I will need to call for service since it’s under warranty. Great looking but way too noisy.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 31, 2019
Hi, Vikm! We certainly appreciate you taking the time out to provide us with your feedback and bringing your concerns to our attention. So that we are able to properly gain more insight to assist you, please reach out to us at 1-800-374-4432 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very poor quality Exhaust Motor.
on September 9, 2019
Posted by: Harby
[This review was collected as part of a promotion.] This was installed in my brand new DrHorton home, the hood motor stopped working within first week of move-in. The first day we decided to cook in the kitchen the exhaust motor did not work. During our new home walk-thru we had turned it on to test how it was working we found out that the motor makes huge noise (like a commercial level exhaust sound). This is the worst product to have in home.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 11, 2019
Hello Harby. Thank you for your time and recent business with us! As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. We do apologize for any inconvenience you have incurred with these concerns. Should you have any questions or concerns that you would like to review in more detail, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks nice but don't use
on November 17, 2019
Posted by: Disillusioned Customer
This was installed in a new construction home we purchased so we were stuck with it. It is way too noisy, sounding like an airplane landing. We don't use and will be replacing.
Response from frigidaire.comBy Online Outreach Specialist, November 20, 2019
Hey, Disillusioned Customer! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive and want to see how we can help!
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features but a bit loud
on May 28, 2020
Posted by: Shoba
[This review was collected as part of a promotion.] The motor died in a week of using it. The technician who came did not even check it and claimed it was the motor. ( so it’s a common occurrence ) and he coughed all over my kitchen ( active Covid time ) and was NOT wearing a mask. Needless to say this made me very unhappy. I had to clean and sterilize my entire kitchen afterwards ! Please tell your techs to be more mindful. Even the one that came to fix the motor a week later did not wear a mask.
But the work was done efficiently. So thank you.
But the work was done efficiently. So thank you.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Replaced twice and repaired 10 times
on June 16, 2020
Posted by: Chris1999
Friday I get my hood replaced for second time. Who designed a thermometer that cant be reset without replacing the unit?
If you cook something hot (for me its searing a steak on this) better do it outside this unit cant handle high heat and if the unit gets hot you have to replace it. This is the equivalent of popping a breaker then needing your entire house rewired.
If you have a choice, do anything but this unit. PS wonder why they will sell extended warranties on everything under the sun EXCEPT for this.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 24, 2020
Hello, Chris1999!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire range hood. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Make noise and motor is not working
on October 9, 2020
Posted by: PShah
My builder installed this range 3 yrs ago. As other users mentioned; it makes lots of noise. Recently, it is not working at all. Poor quality.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 15, 2020
Hello, PShah.
Thank you for taking the time to share your experience. We apologize this has happened. Please know we use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. We apologize again for your experience and appreciate the time you took to write in regarding your appliance. -R'Shaye
Thank you for taking the time to share your experience. We apologize this has happened. Please know we use some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. We apologize again for your experience and appreciate the time you took to write in regarding your appliance. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic
on February 2, 2021
Posted by: Txpdtion
[This review was collected as part of a promotion.] Very good appliance and performance is superb,very nice
Written by a customer while visiting frigidaire.com