Customer reviews from lg.com
LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
3.9
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
87
4 Stars
22
3 Stars
10
2 Stars
7
1 Star
24
75%of customers recommend this product.
(
107 out of
142)
Customer Reviews for LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
1
not able to connect a a wireless headset to it
on November 12, 2017
Posted by: saiB
from Salem, OR, United States
[This review was collected as part of a promotion.] although picture quality and tv is good, it doesnt support wireless headphones connection. i dont know why they call it a smart tv.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, November 21, 2017
" Smart TV" is terminology used to describe a TV that connects to the users existing wireless internet to download apps or other features. We apologize your TV did not meet your needs. If you need any assistance with your TV please reach out to us on facebook at www.facebook.com/LGUSA or on twitter at @LGUSSupport ^CP
Written by a customer while visiting lg.com
Customer Rating
3
misleading and sub par apps
on January 12, 2016
Posted by: spitfire3448
from Dayton, OH, United States
Not truly WebOS 2.0 -- You cant install Plex App.
Not really 120hz, its 60hz -- software makes it appear 120 but creates the hated "soap-opera effect"
"LG TV remote" app doesnt work (note- it only has 2 stars)
"LG TV Plus" app is poorly designed and lacks a keyboard to search on the TV (app has 1.5 star average review at the moment!)
Not really 120hz, its 60hz -- software makes it appear 120 but creates the hated "soap-opera effect"
"LG TV remote" app doesnt work (note- it only has 2 stars)
"LG TV Plus" app is poorly designed and lacks a keyboard to search on the TV (app has 1.5 star average review at the moment!)
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Extremely disappointed
on April 9, 2016
Posted by: Disappointed22
from Alliance, OH, United States
[This review was collected as part of a promotion.] I bought this television roughly two and a half months ago and I'm so disappointed and angry I'm telling everyone I know not to purchase LG products. The functionality of the tv is nonexistent. It won't connect to the WiFi. You can rarely control the volume. The television will just turn off by itself. You're lucky if you can change the input. Too many problems to name them all. To pay that much money for a product to really hasn't worked from day one is infururating.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
LG 55UF6450
on December 1, 2019
Posted by: Anonymous
from National Park, NJ
[This review was collected as part of a promotion.] I bought this and box said that you get HULA . I set it up and YOU DONT GET THE PROGRAMS IT SAYS YOU DO ON THE BOX
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
We appreciate your feedback and are sorry this did not meet your expectations. Despite our negotiations, Hulu has decided to discontinue their support on this model.
Written by a customer while visiting lg.com
Customer Rating
1
TV turns on, but
on February 10, 2020
Posted by: Haywire
from Brooklyn
[This review was collected as part of a promotion.] The TV turns on, but nothing can be displayed. None of the buttons other than the on off on the remote seem to work. I tried new batteries with no effect. Since there are no buttons other than on off on the TV itself, I have no way of testing the TV to determine whether or not the remote is good. What would you recommend?
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Response from lg.comBy Chris, Customer Service, February 10, 2020
Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Great Picture
on December 6, 2015
Posted by: DavBek
from Louisville.IL
Best picture I have seen on any TV Good sound. Setting are easy to use.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Great features..
on October 21, 2017
Posted by: Jb5150
from Sunny Lima OH
[This review was collected as part of a promotion.] Had it a month, great picture, easy to navigate and has great sound. Solid TV
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Question on HDMI inputs
on December 17, 2019
Posted by: HUGO84
from Ontario, CAN
[This review was collected as part of a promotion.] I tried finding this on my own but I could not find it online.
What HDMI version is each input 1,2 and 3. Example HDMI version 2.1 or lower?
What HDMI version is each input 1,2 and 3. Example HDMI version 2.1 or lower?
The TV is great. I bought it before HDR was standard so I cannot blame the product for not having it. The quality has been great and still works perfect to this day.
Easy to use, VIVID mode and turning on rich/deep color option feels comparable to HDR to me anyways.
Easy to use, VIVID mode and turning on rich/deep color option feels comparable to HDR to me anyways.
Pros: Style/Design, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com