Customer reviews from lg.com
LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
3.9
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
87
4 Stars
22
3 Stars
10
2 Stars
7
1 Star
24
75%of customers recommend this product.
(
107 out of
142)
Customer Reviews for LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
1
Screen went out right after warranty!
on November 1, 2018
Posted by: moyerj26
from South Carolina
Will never buy a LG tv again... Lasted just long enough to get out of warranty.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Amber, Customer Service, November 2, 2018
We apologize this has happened. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSSupport/ so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
BROKE JUST AFTER WARRANTY
on April 8, 2018
Posted by: Dl131
from Jersey
Was a nice quality t.v. especially for the price but broke just 1 month after warranty expired. Will never buy another lg product again.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, April 9, 2018
Hate to hear about your TV. We are showing the unit was manufactured in 2015 and it shows to have physical damage, cracked screen, on 4 different parts of the TV. If you are interested in having the TV evaluated for service, please feel free to contact the repair center provided or go to https://www.lg.com/us/support/repair-service/find-repair-provider ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Screen has double or won’t turn on
on June 13, 2018
Posted by: Adamstv
from California
[This review was collected as part of a promotion.] Half of the screen won’t turn of and the other half it has double vision. Wouldn’t recommend it to anyone.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, June 14, 2018
We apologize you have had this issue with your TV Screen. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
5
60hz or 120 hz
on December 12, 2015
Posted by: john54
I sent an email to lg and was assured the actual refresh rate is 120hz.
I would recommend this to a friend!
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
60Hz actual refresh rate
on November 27, 2015
Posted by: Skoop1111
from Laguna Beach, CA, United States
I bought this TV 24 hours ago and the 60Hz refresh rate is too slow for sports viewing and On Demand movies and streaming. You'll notice jumps is objects/persons on screen, which is like a flicker when there's a loss of power.
Sound is lacking, I've read about TVs having built in surround sound and bass, this TV is very quiet, I've put it on full volume for ON Demand and streaming shows. Live TV is fine. There is NO bass or surround sound features.
Because LG lists his TV as 120Hz but states its Tru Motion 120 not acual 120Hz, even thought it has Hz after the 120 is deceptive. I will be returning this TV unfortunately. It is a nice looking TV but the jumping in viewing, the lack-lustre sound quality are deal breakers.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
3
Disney+
on February 22, 2020
Posted by: Ditch90
from Edwardsville, Illinois
I haven't been able to find Disney+ app? Why? And will there be one?
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 30, 2020
Please accept my apologizes for the delayed response. The Disney+ App is available for download in the LG Content Store. For a complete listing of available apps, please visit: https://us.lgappstv.com/main/tvapp. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Good Picture But Text on Screen Jumps
on February 11, 2016
Posted by: Springfield Big Al
from Springfield, MO, United States
[This review was collected as part of a promotion.] I like the TV but a lot of commercials that have text. I notice that the Text is Jumping up and down. When i try to read it it gives me a headach
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Netflix/Hulu
on March 15, 2016
Posted by: Becca Becca
from Evansville in
[This review was collected as part of a promotion.] Everything is going good except streaming netflix it never works always have to reprogram my tv to get netflix to stream a real inconvenience. I know it's the tv because it works on all other tvs in the home. Also Hulu lags alot on it it's the same issue plays on all tv's and other electronics but my lg 4k smart tv
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com