Customer reviews from lg.com
LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
3.9
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
87
4 Stars
22
3 Stars
10
2 Stars
7
1 Star
24
75%of customers recommend this product.
(
107 out of
142)
Customer Reviews for LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
1
Tried everything
on August 3, 2018
Posted by: kickserve
from Kennesaw, GA
[This review was collected as part of a promotion.] I found one reviewer that described this TV's picture as "Washed Out." That is the best way to describe it. Out of the box it was dark or faded. Tried Vivid mode but it was too bright. Set it to factory default used a half dozen setting recommendation by other owners and it was absolutely awful I have two other TV' that out this TV to shame. I sold this TV for a loss and the replacement (non LG) was absolutely perfect out of the box. What a relief to get rid of this TV
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, August 7, 2018
Hello and thank you for the feedback. To help with that, go to Home > Settings > All Settings > Picture. In this menu you can adjust Energy Saving, Eye Comfort Mode and Motion Eye Care which can all have an effect on the brightness. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Screen has double or won’t turn on
on June 13, 2018
Posted by: Adamstv
from California
[This review was collected as part of a promotion.] Half of the screen won’t turn of and the other half it has double vision. Wouldn’t recommend it to anyone.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, June 14, 2018
We apologize you have had this issue with your TV Screen. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
HDMI bug
on June 5, 2018
Posted by: double r
from texas
We have problems with this tv when we switch to watch Netflix or Amazon via the Smart TV function, and then try to go back to any HDMI port that the satellite box is connected to. The TV loses the ability to recognize that there is a signal in the HDMI port. The ports are fine because if you remove the cable and then plug it back into the tv, the picture returns. Very inconvenient for a 4K TV of a major brand to have this type of issue. Always bought LG tv's in the past, but our next purchases will be another brand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, June 6, 2018
We apologize this has happened. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
3
Very disappointed
on June 4, 2018
Posted by: Steveo6883
from Ohio
I'm very disappointed. I've heard people raving about watching 4k, but I have never been able to get 4k content to play on this tv, even though I have all the required equipment. Even the apps from the tv itself won't play uhd 4k content. Extremely frustrating as I've never considered 4k a worthy upgrade because of this tv.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Bigred34
from LaGrande OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this TV even though it does not have HDR, it does however have the deeper darker color settings. TV is overall a great TV sounds amazing to me but was upset when I found out it did not have HDR, almost all the TVs that I was looking at for 4K said that they came with standard HDR built-in. Up until just recently I thought my TV did have HDR and was at least a little bit disappointed to find out it does not, the picture though is amazingly clear and I still really do love this TV just wish all 4K TVs did have the HDR service!!!
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Emmag04
from Galveston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The picture quality is awesome, and love all the features.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
BROKE JUST AFTER WARRANTY
on April 8, 2018
Posted by: Dl131
from Jersey
Was a nice quality t.v. especially for the price but broke just 1 month after warranty expired. Will never buy another lg product again.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, April 9, 2018
Hate to hear about your TV. We are showing the unit was manufactured in 2015 and it shows to have physical damage, cracked screen, on 4 different parts of the TV. If you are interested in having the TV evaluated for service, please feel free to contact the repair center provided or go to https://www.lg.com/us/support/repair-service/find-repair-provider ^AC
Written by a customer while visiting lg.com
Posted by: Emseebird
from Chicago Heights, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the tv and all it's features. I do wish it could cast to my amazon echo without added accessories though.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com