Customer reviews from lg.com
LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Average customer rating
3.9
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
87
4 Stars
22
3 Stars
10
2 Stars
7
1 Star
24
75%of customers recommend this product.
(
107 out of
142)
Customer Reviews for LG - 55" Class (54.6" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV
Customer Rating
4
Question on HDMI inputs
on December 17, 2019
Posted by: HUGO84
from Ontario, CAN
[This review was collected as part of a promotion.] I tried finding this on my own but I could not find it online.
What HDMI version is each input 1,2 and 3. Example HDMI version 2.1 or lower?
What HDMI version is each input 1,2 and 3. Example HDMI version 2.1 or lower?
The TV is great. I bought it before HDR was standard so I cannot blame the product for not having it. The quality has been great and still works perfect to this day.
Easy to use, VIVID mode and turning on rich/deep color option feels comparable to HDR to me anyways.
Easy to use, VIVID mode and turning on rich/deep color option feels comparable to HDR to me anyways.
Pros: Style/Design, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Omnimanx1
from Dext5er, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a bit late on my review but that may be for the best as I have had this TV for many years now and over 20,000 hours of operation.
We have absolutely loved our " Smart " TV ever since we got it home. The picture quality is simply but, amazing. We use this in our Master Bedroom and have an antenna hooked up for OTA and a Roku for streaming. Not that there was something wrong with the streaming options but we wanted to utilize the voice options of the Roku. This has worked great!
Recently we started to go full forced toward a smart home. Lights, Echos, Plugs and thermostat. When we did this we found out that our TV was just a bit too old to work with Alexa as the WEB OS was not updated to 4.0+ on the TV nor did LG plan on updating WEB OS. Since it was an older version, LG ThinQ is not available in the apps. I was pretty disappointed but totally understood. The older TVs hardware would not likely support newer WEB OS.
We have absolutely loved our " Smart " TV ever since we got it home. The picture quality is simply but, amazing. We use this in our Master Bedroom and have an antenna hooked up for OTA and a Roku for streaming. Not that there was something wrong with the streaming options but we wanted to utilize the voice options of the Roku. This has worked great!
Recently we started to go full forced toward a smart home. Lights, Echos, Plugs and thermostat. When we did this we found out that our TV was just a bit too old to work with Alexa as the WEB OS was not updated to 4.0+ on the TV nor did LG plan on updating WEB OS. Since it was an older version, LG ThinQ is not available in the apps. I was pretty disappointed but totally understood. The older TVs hardware would not likely support newer WEB OS.
With that said, I am giving this 4 stars. If the remote was a bit more user friendly ( like a roku remote ) it would have gotten a 5 star easy!
I hope this helps anyone that may be considering buying a used one :)
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Nursedavid
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this TV for some years now has never had a problem with it. It’s my second LG TV. Happy with the quality and performance of it.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
LG 55UF6450
on December 1, 2019
Posted by: Anonymous
from National Park, NJ
[This review was collected as part of a promotion.] I bought this and box said that you get HULA . I set it up and YOU DONT GET THE PROGRAMS IT SAYS YOU DO ON THE BOX
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 2, 2019
We appreciate your feedback and are sorry this did not meet your expectations. Despite our negotiations, Hulu has decided to discontinue their support on this model.
Written by a customer while visiting lg.com
Customer Rating
5
on August 20, 2019
Posted by: Njredbarron
from pa
i got this TvYears ago it was the best it went yesterday. iT will be missed I hope my next L g will be as good
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Video Board dead, just over warranty
on May 7, 2019
Posted by: RevCoachG
from Austin, Texas
One week after the one year warranty expired, the video board died. Even worse, this model has been discontinued. Absolutely frustrating. Not sure I will ever buy another LG product. Wondering how LG can help. Maybe they will see this. Until then, I’m not talking highly of LG products.
Pros: Style/Design, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy Chris, Customer Service, May 7, 2019
That's not good! We're sorry to see that you've run into this issue with your TV. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
WiFi Doesn’t last long
on March 25, 2019
Posted by: Loudmad
from Louisiana
[This review was collected as part of a promotion.] After 1 year of using it, tv started not to stay contacted to the WiFi network.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy EJ, Social Media, March 27, 2019
Hi and thank you for reaching out. I can image how frustrating it is to have your TV not connect to the internet! This is definitely not what we expect from our products. Have you tried power cycling the television? You do this by unplugging the unit, then hold the power button on the unit for 60 seconds. Then plug it back in. After this, check for firmware updates. Also, double check your connections to ensure they are secure. If this does not work, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can assist you further. ^EJ
Written by a customer while visiting lg.com
Customer Rating
1
Short lifespan
on March 4, 2019
Posted by: WillinNJ
from Nj
[This review was collected as part of a promotion.] Read the recent reviews! They echoed my experience where the tv died after less than 3 years and it was rarely used - once every 2 months or so.
Poor QC. My other LCD tv from 8 years ago is still going strong.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy CS, Social Media , March 6, 2019
I hate to hear you've encountered issues with your television unit. I understand the frustration with the unit dying after 3 years. I appreciate the feedback. If you're in need of support, please reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS
Written by a customer while visiting lg.com