Customer reviews from electroluxappliances.com
Electrolux - 4.6 Cu. Ft. Self-Cleaning Slide-In Electric Induction Convection Range - Stainless steel
Average customer rating
4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
29
4 Stars
8
3 Stars
5
2 Stars
3
1 Star
6
72%of customers recommend this product.
(
36 out of
50)
Customer Reviews for Electrolux - 4.6 Cu. Ft. Self-Cleaning Slide-In Electric Induction Convection Range - Stainless steel
Customer Rating
2
Started great
on August 23, 2016
Posted by: equinn
from Pittsburgh, PA, United States
E 15 is all I have to say. This was a great range until the dreaded E 15 error code. Help!
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Jennifer , Online Outreach Specialist, August 30, 2016
Hello Equinn, thank you for sharing your experience with us. Typically such a concern requires a technical evaluation performed by a professional. The error code, E15, you are experiencing indicates a communication error somewhere between the EOC, electronic oven control, and the oven relay. This could be a loose connection or wire or faulty component all together. Please feel free to contact us directly to discuss further. Thank you, Jennifer
Written by a customer while visiting electroluxappliances.com
Customer Rating
3
on December 10, 2015
Posted by: Lance
from Cerritos, CA, United States
This appliance was installed a month ago. The oven works great, however, the cooktop is another matter. Upon installation, I noticed that the top and the plastic below it are seperating. In addition, the large burner wont turn onto Power Boil unless the pan is moved all the way to the right side of the burner. In addition, the lights for the cooktop wont turn off. A service call has been made and im awaiting a replacement top and Mother Board for the computer as apparently, its bad.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Anna, Online Outreach Specialist, December 15, 2015
Hi Lance. We greatly appreciate you taking the time to share your recent experience with us and apologize for the inconvenience. We do believe that the authorized service provider will have your appliance back to proper working order quickly. Should you need any assistance please call us directly. Kindest Regards, Anna
Written by a customer while visiting electroluxappliances.com
Customer Rating
2
Error E31 - Cooktop failure.
on April 2, 2017
Posted by: IGotALameCooktop
from San Leandro, CA, United States
[This review was collected as part of a promotion.] The Cooktop board shorted out on a prior model, used less than 4 years. A loud pop under the cooktop with a light flash, and an electronic burnt smell. It'll be best to get some kind of extended warranty for this. Not happy with their design.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, April 4, 2017
IGotALameCooktop, I regret to hear about your cooktop board needing to be replaced. We would like to hear more about your experience, and assess what is currently going on with your appliance. Please reconnect with us directly, at your convenience, by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). Your Electrolux lady, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
Love love love!
on August 21, 2016
Posted by: Janettie
from Western Nebraska
I have had this stove about a mint hand have used the cooktop, the oven and the warming/ second oven drawer. It makes me feel good to just look at; then I create meals on time, cooked to perfection, whatever we want! THAT is a whole new thing in this household. (I'm astonished how long I tolerated the old oven!!)
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Great when it worked...
on October 23, 2016
Posted by: PaulM
from Crofton, MD, United States
Nice range, in theory. In practice, the induction electronics are unreliable, ridiculously expensive and a nightmare for the service techs. You should withdraw this model from the market.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, November 7, 2016
PaulM, I can tell how frustrated you are with your range experience. Please be on the lookout for an Email from me shortly with some information for you. Have a great day! Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
avoid.
on March 15, 2017
Posted by: disappointed in DC
from Washington, DC, United States
I have owned this range for 7 years. It has required 4 major repairs and has taken weeks to get the stove back up and running each time. When it works it is lovely, but it is not worth the aggravation when it goes down- because the entire unit shuts down.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, March 21, 2017
disappointed in DC, I apologize for any frustration and inconvenience this matter may have caused you and your family. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Your feedback is reviewed online by our product specialists, who I'm sure will find value in your observations. Should there be anything we can assist you with, please do not hesitate to reconnect with us. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
1
Disappointed!
on April 20, 2017
Posted by: gott
from ohio
Bought a house that had 4 Electrolux appliances in the kitchen only 4 years old. Everything worked great for the first few weeks. Then the dreaded E 15 on the range! Which after reading other reviews seems very common. Very frustrating that the whole thing shuts down. The light on the microwave clock and cooking instructions is so dim, its unreadable. now looking at very expensive repairs. Very disappointed with Electrolux- would not purchase or recommend.
No, I would not recommend this to a friend.
Response from electroluxappliances.comBy Ruth, Online Outreach Specialist, April 24, 2017
Oh no! gott, I know how frustrating it can be to have an appliance not working. The E 15 error code indicates a communication loss between the oven controls and the relay board. Please interrupt power to the range at the breaker box for up to 30 seconds. This will clear most false error codes. Please be on the lookout for an email from me shortly. Your Electrolux lady, Ruth
Written by a customer while visiting electroluxappliances.com
Customer Rating
5
e
on June 16, 2017
Posted by: Cowgirlpn
from Valatie, NY, United States
[This review was collected as part of a promotion.] I bought this oven several months ago. I wanted time to use before I review the products. I LOVE IT!!! It is so easy to use and cooks everything perfectly. I love the fast reaction time on the stove top (going from high to low). My only complaint would be the glass top, in that it doesn't go completely under the stainless steel trim, and food and dirt get caught and it makes it a little more of an issue to clean. I don't understand why this is. I thought it would be a completely smooth cooktop to the edges.
I would recommend this to a friend!
Written by a customer while visiting electroluxappliances.com